Chipotle Mexican Grill

Mexican Restaurant $ 3.4 (296)

Chipotle's overall experience has been marred by inconsistencies, primarily regarding cleanliness and food quality. Customers have noted that while the ingredients are fresh and some flavors can be authentic, the service level and accuracy of portion sizes leave much to be desired. The restaurant's reputation hinges on its ability to deliver authentic Mexican food that matches expectations.

Overall:

2.6

(248 reviews)

Authenticity:

3.0

Atmosphere:

2.2

Service:

2.5

Restaurant website: Website

Phone number: (423) 340-4138

Address: 413 Pinnacle Pkwy, Bristol, TN 37620, USA

Opening hours

Monday: 10:45 AM – 10:00 PM
Tuesday: 10:45 AM – 10:00 PM
Wednesday: 10:45 AM – 10:00 PM
Thursday: 10:45 AM – 10:00 PM
Friday: 10:45 AM – 10:00 PM
Saturday: 10:45 AM – 10:00 PM
Sunday: 10:45 AM – 10:00 PM

Photo gallery

Service options

  • Dine-In Available
  • Takeout Available
  • Delivery Available

Offerings

  • Lunch
  • Dinner
  • Vegetarian Options Available

Amenities

  • Restroom Available

Good for

  • Menu for Children
  • Good for Children
  • Good for Groups

Payment options

  • Credit Cards
  • Debit Cards
  • NFC Payments

Parking options

  • Free Parking Lot
  • Free Street Parking

Accessibility

  • Wheelchair Accessible Parking
  • Wheelchair Accessible Entrance
  • Wheelchair Accessible Restroom
  • Wheelchair Accessible Seating

Top Recent and Curated Reviews (10)

**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**

" Disappointing! The line was extremely long, and while I appreciate staff trying to make things move, my order felt rushed and lacked flavor. The tables were dirty, which added to the unappealing atmosphere. I’m not sure if all Chipotle locations are like this, but I won’t risk it again. " (*Curated Review*)

7 months ago

" Really wanted to love this Chipotle like I did the one back home, but it just didn’t measure up. My burrito was tasty but small for my expectations. The atmosphere seemed dull and the staff appeared overwhelmed, leading to a long wait. I might give it a second chance, but not today. " (*Curated Review*)

8 months ago

" Fantastic experience! The burrito was both large and bursting with flavors, and the guacamole was fresh and excellent. The staff was nice and made my order quickly. I'll definitely return to this Chipotle—it sets a high bar! " (*Curated Review*)

8 months ago

" This Chipotle has gotten a reputation for its cleanliness and variety. I was impressed with their fresh ingredients for my burrito. The service was quick, welcoming, and efficient! Definitely coming back for more! " (*Curated Review*)

10 months ago

" I had a nice experience with friendly staff, and the ingredients were fresh. However, my bowl was quite bland. Also, I wish they had a better variety of options. It felt like they were missing some authentic flair that I expect from a place like Chipotle. " (*Curated Review*)

10 months ago

Archived Reviews (238)

" My boyfriend and I decided to check this place out, and we were not pleased. The food tasted bland, and the tables were visibly dirty. I understand things can get busy, but this was unacceptable. I prefer to eat elsewhere. " (*Curated Review*)

1 year ago

" I had a really enjoyable time at this Chipotle! The dining environment was welcoming, if not a little cluttered. However, being able to build my own burrito with fresh ingredients was the highlight. The crew was nice and efficient too! Worth the visit! " (*Curated Review*)

1 year ago
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