El Pollo Loco
Mexican Restaurant
$
4.1
(1038)
El Pollo Loco offers a variety of dishes featuring their signature Fire Grilled Citrus Marinated Chicken, which many customers find to be authentic and satisfying. While the food quality remains high, some customers have reported inconsistencies in portion sizes and service quality, with a mix of positive and negative experiences.
Restaurant website: Website
Phone number: (909) 880-6337
Address: 1695 Kendall Dr, San Bernardino, CA 92407, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The experience at El Pollo Loco was pleasant enough, but nothing extraordinary. The chicken tasted good, but the sides could’ve had more flair. The service was decent, although they could be faster. I wouldn't say I was wowed but I wouldn’t mind coming back again. " (*Curated Review*)
" Every time I go to El Pollo Loco, I’m never disappointed! Their chicken is always fresh and bursting with flavor, and the salsas add the perfect touch. I often grab my food through the drive-thru, and while the wait can be long sometimes, the taste makes it worthwhile. The employees are generally friendly and accommodating, which enhances the experience for me. " (*Curated Review*)
" This place could really use some improvement in its service. I waited almost 30 minutes for my order, and when I finally received it, the chicken was on the dry side. The saving grace was that the flavor was still there, but the sides were underwhelming with small portions. I hope my next experience is better because I want to love this spot! " (*Curated Review*)
" Honestly, I've had better experiences elsewhere. The food lacked flavor, and the staff seemed overwhelmed. I ended up getting the wrong order, which didn't help my frustration. I think El Pollo Loco should look into improving their management to ensure things run smoothly. " (*Curated Review*)
" I had the chance to try El Pollo Loco while on my way home, and it truly exceeded my expectations! The grilled chicken was not only flavorful, but it also had that smoky taste that is hard to find. My order was quickly prepared, and the staff were genuinely friendly. I will definitely be visiting again as it has become my new go-to spot! Highly recommended! " (*Curated Review*)
Archived Reviews (832)
" Disappointed! The service was subpar, and my burrito was missing half the ingredients I asked for. The flavor was bland, and the staff didn’t seem to care when I brought it up. I thought I’d enjoy my meal, but it turned out to be quite forgettable. " (*Curated Review*)
" I had really high expectations based on the word of mouth about El Pollo Loco, but I was left underwhelmed. The chicken was decent, not amazing, and the sides were bland. The dining area was clean, but it didn't save my overall experience. I might consider visiting again, but it won't be my first choice. " (*Curated Review*)
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