Great Wall Express
Chinese Restaurant
$$
3.6
(304)
Great Wall Express has struggled with maintaining food authenticity and quality, according to many reviews. Customers have expressed disappointment in the flavors and preparation of the dishes, which do not reflect the authentic Chinese cuisine they expected. The service also appears to be a significant issue, with reports of rudeness and poor communication from staff.
Restaurant website: Website
Phone number: (269) 373-8888
Address: 3899 Gull Rd, Kalamazoo, MI 49048, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I don’t often leave reviews, but my experience at Great Wall Express compelled me to warn others. While the dishes were plentiful, the quality didn’t match. My general tso chicken tasted like it had been sitting for ages and the vegetables were limp and unappetizing. " (*Curated Review*)
" Every dish I tried seemed to miss the mark. The lo mein was limp and lacked flavor. Furthermore, the service was inconsistent, and it took forever for the server to check up on us. I won’t be coming back. " (*Curated Review*)
" I regret giving this establishment another chance. Food was tasteless and while the portion sizes looked generous, the quality was severely lacking. I'd skip Great Wall Express if you're searching for authentic Chinese flavors. " (*Curated Review*)
" The Great Wall Express claims to serve Chinese cuisine, but I was left doubting that during my visit. The wonton soup had an odd taste and didn't seem fresh. The staff seemed overwhelmed and unorganized, contributing to a negative experience overall. " (*Curated Review*)
" I can’t believe I wasted my money here. The food was cold, tasteless and overcooked. I had to send the order back because of hair in it. Staff didn’t even apologize, which made me feel very unwelcome. " (*Curated Review*)
Archived Reviews (245)
" I had a poor experience here. The soy sauce wasn't even labeled, which left me confused on how to eat my meal. The crab rangoons weren't crispy, more like soggy pockets of disappointment. I'm not sure they actually serve authentic Chinese food at all. " (*Curated Review*)
" During my last visit, I was appalled at the state of the restaurant. The floors were dirty and the tables were sticky. For the food, the chicken was undercooked, and there was a lack of any stronger Asian flavors. I can't recommend this place to anyone. " (*Curated Review*)
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