Chipotle Mexican Grill
Mexican Restaurant
$
3.5
(433)
Chipotle Mexican Grill's Franklin location struggles with consistency and quality. Many customers note that while the food may have the potential to be authentic Mexican, issues such as poor cleanliness, rude service, and inadequate portions affect the overall dining experience. There is a clear concern over food safety and detail during meal preparation.
Closed · opens tomorrow 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (508) 803-8560
Address: 5 Franklin Village Drive, Franklin, MA 02038, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The worst Chipotle I've encountered, and I've been to many locations. Everything felt off. The cleanliness was below par, which made me question how the food was prepared. My burrito was overcooked, and the staff? Not attentive at all. I tried to address my concerns but was brushed off. For the price, I expect fresh and properly prepared food. This was just not worth it and I will not be returning. " (*Curated Review*)
" I wanted to take a moment to express my disappointment with the service at this Chipotle. I ordered a bowl and they messed it up completely. When I tried speaking with the staff, they just shrugged it off. The atmosphere also felt chaotic rather than welcoming. I honestly don’t think I can come back here again. " (*Curated Review*)
" Disappointing didn’t cover it. I was hopeful for my dinner, but there were ingredients missing! How does a Chipotle run out of chicken? It was ridiculous. My entire meal felt half-heartedly made. I hoped to feel satisfied, instead I felt cheated. A thorough clean and training session for the staff are in order. " (*Curated Review*)
" Decided to give Chipotle another try after a while. The food was decent and I appreciated the prompt service despite how busy they were. However, there were multiple tables that were dirty and it was slightly uncomfortable waiting so long for my food. Overall not terrible, but certainly not the best experience either. " (*Curated Review*)
" I have always enjoyed Chipotle, but this visit really fell flat. The cleanliness was off, and the staff was talking amongst themselves while customers stood waiting. My burrito was poorly constructed. I don't want to give a bad review, but I was truly disappointed with this experience. A quick cleanup and some training for the staff could go a long way. " (*Curated Review*)
Archived Reviews (348)
" Every experience at Chipotle has left me feeling frustrated more times than not. From rude encounters with staff to orders being incorrect, it’s disappointing since I actually enjoyed their food. I expect better because Chipotle has a good reputation, but this location is far below the standard I know. " (*Curated Review*)
" The staff here was pleasant but stretched too thin. The food I ordered was decent and had good flavors. I enjoyed the guacamole, which was fresh. However, the cleanliness of the space put a damper on the experience. Tips for improvement: clean the tables more often and ensure the food presentation gets better. Hope the next time I visit, it will be better! " (*Curated Review*)
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