Chipotle Mexican Grill
Mexican Restaurant
$
3.5
(433)
Chipotle Mexican Grill's Franklin location struggles with consistency and quality. Many customers note that while the food may have the potential to be authentic Mexican, issues such as poor cleanliness, rude service, and inadequate portions affect the overall dining experience. There is a clear concern over food safety and detail during meal preparation.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (508) 803-8560
Address: 5 Franklin Village Drive, Franklin, MA 02038, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Wow, I had such high hopes for this Chipotle. Unfortunately, they just didn't deliver. The portions were ridiculously small, and it seemed like they were out of a lot of things. I was shocked to see how dirty the dining area was. It’s a shame because Chipotle typically has a good reputation. I don’t care how busy you are, cleanliness is key. I won’t be returning anytime soon. I expected better from them! " (*Curated Review*)
" Every time I've tried to get food here it's an ordeal. The last time I ordered through their app, I waited an additional 20 minutes after the pickup time! When I got home, a few items were missing and the accuracy of my order was abysmal. The taste was decent, but not enough to make up for the inconvenience. I really wanted to enjoy my meal, but the service experience ruined it. Hoping someday it will improve, but I can't keep wasting my time. " (*Curated Review*)
" I tried the new menu items and they were quite tasty! However, the restaurant itself could use a good cleaning. There was trash everywhere, and the floors were sticky. The service was also slow, as I had to wait much longer than expected for my order. If Chipotle could improve those aspects, they would really shine! " (*Curated Review*)
" I recently tried Chipotle and I really liked the vibe of the place. The food tasted good and seemed fresh. However, the service was a bit slow, and my order took longer than anticipated. The bigger drawback was that they didn't have all the ingredients available, which was a real letdown. For what I paid, I expected better. If they can work on their speed and stock up on their ingredients, I think it can be a great place to eat! " (*Curated Review*)
" Honestly, I love Chipotle, it's one of my favorite places for fast food, but this particular location needs a serious overhaul. I've experienced poor customer service over and over. From rude staff to decidedly mediocre food, something needs to change. I expect to be treated with respect, and I don't think that's asking too much! At least the food was decent, just not what you usually expect from Chipotle, very disappointing. " (*Curated Review*)
Archived Reviews (348)
" Every experience at Chipotle has left me feeling frustrated more times than not. From rude encounters with staff to orders being incorrect, it’s disappointing since I actually enjoyed their food. I expect better because Chipotle has a good reputation, but this location is far below the standard I know. " (*Curated Review*)
" The staff here was pleasant but stretched too thin. The food I ordered was decent and had good flavors. I enjoyed the guacamole, which was fresh. However, the cleanliness of the space put a damper on the experience. Tips for improvement: clean the tables more often and ensure the food presentation gets better. Hope the next time I visit, it will be better! " (*Curated Review*)
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