China Express Restaurant
Chinese Restaurant
$$
3.6
(124)
China Express Restaurant struggles with maintaining food authenticity and quality, as many customers have noted their disappointment with the bland and unremarkable dishes. While some enjoy certain items like the crab rangoons for their authentic taste, the overall experience often lacks the vibrancy and freshness expected from a reputable Chinese restaurant. The customer service and atmosphere also pose significant issues that deter patrons from returning.
Phone number: (757) 562-6269
Address: 1100 Armory Dr Science Lab, Franklin, VA 23851, USA
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This restaurant has gone downhill in quality. The crab rangoon was nice, but the rest of the menu lacked creativity and freshness. It was also quite dirty inside, leading to a lot of discomfort. I expected to have a good meal, but ended up disappointed. Service was also lacking, making my experience less than favorable. " (*Curated Review*)
" I remember coming here as a kid, and it was much better. The staff is quite young and seem overwhelmed. I ordered sesame chicken, and except for the sesame seeds, it was just plain chicken with a bad sauce. The atmosphere felt really run down and in need of cleaning, plus I couldn’t believe they didn’t accept cards. I won’t be coming back. " (*Curated Review*)
" I was really hoping for a great Chinese meal, but I was not impressed. The service was really slow, the restaurant was dirty, and the food was bland. I actually ended up leaving without ordering anything because I couldn't handle the uncleanliness. I might try to find a place that has better reviews. " (*Curated Review*)
" I had been to China Express years ago and it was much better. The chicken was dry and the rice had no flavor at all. It felt as though everything had been prepped a long time ago. Service was barely existent, with the staff seeming to ignore customers rather than stepping up their game. I know there are better Chinese options out there! " (*Curated Review*)
" I used to love this place back in the day, but it seems like it's gone downhill. The chicken dishes tasted like they were all made with the same sauce that was too sweet and lacked the depth of flavor I expect from Chinese cuisine. As for service, it felt like I was talking to a brick wall — very unhelpful and not friendly. Plus, the place is in dire need of cleaning. I wish they could get back to what made them good. " (*Curated Review*)
Archived Reviews (101)
" I always order the shrimp fried rice whenever I visit. It’s the only thing that seems consistent in terms of flavor. However, the rest of the menu hasn’t been as impressive. Once I got some chicken wings that tasted old, and the general vibe of the place is kind of off-putting. It looks rundown. If the shrimp fried rice is your only highlight, that might say a lot about their overall quality. I will be coming back for that, but little else. " (*Curated Review*)
" I was really left wanting more after my last visit. The chicken felt gritty, and the rice was disappointingly bland. It was trying to pass as a Chinese restaurant, but they didn’t quite hit the mark with the flavors. The service did nothing to salvage my experience — there was a young kid behind the counter who didn’t show any enthusiasm. I’ll keep looking for better options. " (*Curated Review*)
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