Chipotle Mexican Grill
Mexican Restaurant
2.8
(90)
Chipotle Mexican Grill in this location has garnered mixed reviews, primarily revolving around issues with service and food portioning. While some customers appreciate the fresh ingredients and flavor of their dishes, many have expressed dissatisfaction about the authenticity of their meals and the inconsistent service they experienced. The environment is cataloged as pleasant, albeit cluttered at times.
Restaurant website: Website
Phone number: (724) 598-9676
Address: 2541 W State St, New Castle, PA 16101, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This location has potential but needs serious work. I am a huge fan of Chipotle so I was excited to try this new place. Sadly, both my burrito and my husband's bowl were skimpy. The chicken was bland, and it felt like I was eating overpriced rice instead of a proper meal. The service was also a bit rude, which discouraged us from returning. Maybe they can fix these issues in the future? " (*Curated Review*)
" Today's visit left me confused. One moment, the food was fresh and nicely prepared but on previous days, I had serious complaints regarding missing ingredients. The difference in quality is alarming. The staff seems to change daily, and the service overall feels very inconsiderate. I had no issues with the cleanliness during my recent visit, which is a plus. However, I think my next visit will be a spontaneous one instead of planned. " (*Curated Review*)
" Mediocre experience at best. Went during lunch hour and had to wait forever. When I finally got my food, I noticed they shorted me on the toppings. The steak was overcooked and actually tasted awful — what happened to the great flavor Chipotle used to have? Even the staff seemed not to care about the guests, which made for an unwelcoming atmosphere. I typically love Chipotle, but this visit was a huge disappointment. " (*Curated Review*)
" Glad I gave Chipotle another chance! My meal was put together a bit better than my last experience. The chicken was flavorful and fresh, and I appreciated the amount of toppings, although I still think they could offer more. There were a couple of hiccups with the service; one staff member was quite rude. The atmosphere felt casual and laid-back. I might try again in the future! " (*Curated Review*)
" I was pleasantly surprised during my visit. Although the wait was a bit long, the staff was friendly and the place felt welcoming. I got a burrito with everything and it was hefty. I enjoyed the flavor, especially the corn salsa, which was nice and sweet. The price seemed a bit high, but the portion made sense to me. I hope they maintain this quality. " (*Curated Review*)
Archived Reviews (74)
" I opted for a bowl and tried a variety of toppings. Everything tasted fresh but didn’t have the authentic kick I was hoping for. The staff was just okay; they seemed distracted and slightly rude. The atmosphere was comfortable, and the dining area was clean which was a relief. I’d consider coming back, but I do hope for an improvement in flavor. " (*Curated Review*)
" I wasn't impressed with my visit. The staff appeared disorganized and the wait for food was ridiculous. While the place was clean and nicely decorated, I question the quality of ingredients used in my meal. The overall experience felt more like a chore rather than a pleasant dining experience. I’ve had much better Chipotle meals at other locations, so I may steer clear of this one. " (*Curated Review*)
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