El Pollo Loco
Mexican Restaurant
$
4.1
(1006)
El Pollo Loco is well-regarded for its quality grilled chicken, showcasing a range of authentic Mexican flavors. Many customers appreciate the health-conscious options that are not fried, making it a healthier fast food alternative. However, there are varying experiences regarding customer service, with some reports highlighting a decline in staff attentiveness and friendliness.
Restaurant website: Website
Phone number: (408) 729-8797
Address: 1090 S White Rd, San Jose, CA 95127, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This El Pollo Loco is my go-to for a quick and healthy meal. The chicken wraps are so good, and I love the variety of sauces they have. The only reason I'm not giving it five stars is that I've had a couple of issues with getting my order correct, so staff training could improve very much. " (*Curated Review*)
" I recently hosted a small family gathering and chose to get a spread from El Pollo Loco. The chicken was juicy and flavorful, and everyone enjoyed the variety of tacos and sides. We received our order without delays, and the staff was incredibly helpful when I had questions about the menu. Definitely a hit among my relatives! " (*Curated Review*)
" Lastly, I have to say that I appreciate El Pollo Loco's commitment to quality. The grilled chicken always hits the mark, but don't expect gourmet sides—keeping that in mind makes for a better experience. The environment was clean during my last visit, which is always a plus. Looking forward to my next meal there! " (*Curated Review*)
" I'm content with my experience at El Pollo Loco. Food is always tasty, especially the fresh salsas. The only downside is the sometimes slow service during busy hours. If they can work on that, it would make a great dining experience even better. Overall, a reliable spot for quick and healthy meals. " (*Curated Review*)
" I'm a regular at El Pollo Loco and I just can't get enough of their pollo bowls. They're affordable and packed with flavor. The only downside is that my last visit had lukewarm food, which was disappointing. Nevertheless, I would still recommend this location because of the consistent quality of their chicken. " (*Curated Review*)
Archived Reviews (806)
" El Pollo Loco continues to be my favorite spot for grilled chicken! Not only is their food delicious, but they also offer a variety of healthy sides. The staff is usually friendly, but there have been times when they seemed overwhelmed during peak hours. The atmosphere is casual, perfect for a quick meal with friends. " (*Curated Review*)
" Overall, my experience at El Pollo Loco today was average. I’ve been coming here for years and noticed that service has declined. While I still appreciate the quality of the food, I hope they can address the lack of smile and energy from some of the staff. Regardless, I will keep returning for their tacos! " (*Curated Review*)
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