El Pollo Loco
Mexican Restaurant
$
4.1
(1006)
El Pollo Loco is well-regarded for its quality grilled chicken, showcasing a range of authentic Mexican flavors. Many customers appreciate the health-conscious options that are not fried, making it a healthier fast food alternative. However, there are varying experiences regarding customer service, with some reports highlighting a decline in staff attentiveness and friendliness.
Restaurant website: Website
Phone number: (408) 729-8797
Address: 1090 S White Rd, San Jose, CA 95127, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" My family and I love dining at El Pollo Loco. We always order the family meal, which provides great portions for the price. The chicken is consistently delicious, but the service can be a bit hit or miss. Last week, we had a particularly responsive employee who made our experience enjoyable. " (*Curated Review*)
" While the food is decent, I feel like the quality has degraded over time. My recent order of nachos was lacking significant toppings and barely had any beans or chicken. Fortunately, I still love their chicken salad, which is always fresh and satisfying. I hope they can work on consistency. " (*Curated Review*)
" Absolutely love this place! The chicken street tacos are perfection! The mix of flavors is just what I've been searching for in a fast casual environment. I find the staff usually pretty pleasant, though when busy, they occasionally drop the ball on order accuracy. Regardless, I will always come back for the food that I adore. " (*Curated Review*)
" El Pollo Loco has been a favorite for years! Their smoky grilled chicken combined with fresh toppings is incredible. However, I would advise checking your order before leaving, as mistakes are not uncommon. Otherwise, I will keep supporting this place and enjoy their delicious food with my family! " (*Curated Review*)
" When it comes to grilled chicken, El Pollo Loco has it nailed! Every bite is tender and juicy, and I appreciate that they serve non-fried options. However, during my last visit, the tables were not clean, which impacted my dining experience a bit. Nonetheless, the employees did their best to assist amidst the chaotic situation. " (*Curated Review*)
Archived Reviews (806)
" El Pollo Loco continues to be my favorite spot for grilled chicken! Not only is their food delicious, but they also offer a variety of healthy sides. The staff is usually friendly, but there have been times when they seemed overwhelmed during peak hours. The atmosphere is casual, perfect for a quick meal with friends. " (*Curated Review*)
" Overall, my experience at El Pollo Loco today was average. I’ve been coming here for years and noticed that service has declined. While I still appreciate the quality of the food, I hope they can address the lack of smile and energy from some of the staff. Regardless, I will keep returning for their tacos! " (*Curated Review*)
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