Chipotle Mexican Grill
Mexican Restaurant
$
3.6
(637)
Chipotle Mexican Grill is often praised for its authentic Mexican flavors that appeal to many customers. However, the overall experience can be marred by poor service and cleanliness issues that significantly impact customer satisfaction.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (860) 586-8281
Address: 966 Farmington Ave, West Hartford, CT 06107, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Chipotle has always been one of my favorites, but this location really needs improvement. The food was decent, but the cleanliness wasn’t up to par. I had to wipe down my own table before sitting. Staff seemed overwhelmed, and it reflected in their service. Hoping they can turn things around. " (*Curated Review*)
" The food here used to be my go-to for Mexican, but this location has dropped in quality over the months. I recently got a beef burrito and all I could taste was the rice – there was hardly any meat. The line was super long, and the staff didn’t seem to care about the quality of food they were serving. The atmosphere felt cramped and dirty. Honestly, such a disappointment! " (*Curated Review*)
" I've always loved Chipotle, but this location needs serious help. The staff were unhelpful, and the menu was poorly stocked. They were out of several items during my visit, which is unacceptable. The place looked like it hadn’t been cleaned in days, and it ruined the whole experience. I would not recommend visiting here until changes are made. " (*Curated Review*)
" Decided to give this Chipotle location one more try after hearing good things, but it was a nightmare. The line was extremely long, and the staff were moving very slowly without any urgency. When I finally got my food, I was extremely disappointed in the portion sizes. Everything felt rushed and just thrown together, no care at all. I will be staying away from this place. " (*Curated Review*)
" I had a good salad when I came in for lunch. It was satisfying, albeit the service was very slow, and the staff seemed disorganized. The cleanliness of the restaurant left something to be desired, but the food itself was decent. If management could get their staff to work more efficiently, this place would be much better. " (*Curated Review*)
Archived Reviews (511)
" I was very excited to eat at Chipotle again but what a letdown it was. My bowl was filled with mostly rice and beans; I had to search for the meat! The seating area was disgusting; I had to wipe down my own table. It’s such a shame because I used to love coming here. I probably won’t be back anytime soon at this location. " (*Curated Review*)
" Went to Chipotle for a quick lunch and was very disappointed. The rice and beans were cold, and the staff didn’t seem too motivated to help. Honestly, I expected much better considering how popular this place is. They need to get their act together in terms of cleanliness and service. I also noticed they were out of several ingredients, making it hard to customize my order. " (*Curated Review*)
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