Chipotle Mexican Grill
Mexican Restaurant
$
3.6
(637)
Chipotle Mexican Grill is often praised for its authentic Mexican flavors that appeal to many customers. However, the overall experience can be marred by poor service and cleanliness issues that significantly impact customer satisfaction.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (860) 586-8281
Address: 966 Farmington Ave, West Hartford, CT 06107, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Had a pretty bad experience yesterday. I ordered a steak bowl and received chicken instead. When I pointed this out, the staff seemed indifferent and didn’t even apologize. The portion was smaller than what I typically get, which is disappointing considering I paid extra for premium toppings. The floor and tables were dirty. Overall, it feels like the management is not paying attention to the issues at this location. " (*Curated Review*)
" I will not recommend this Chipotle. Staff didn’t seem to listen to me when I ordered and it showed. Portions seemed very small compared to other locations. The environment was unkempt and it felt very chaotic. I honestly just want to enjoy my meal in a clean area, and that did not happen here. Very disappointing experience overall. " (*Curated Review*)
" Great potential for delicious food, but unfortunately experience was ruined by the dirty restaurant and disinterested staff. I ordered a simple burrito and watched as my meal was hastily put together. The cleanliness of the restaurant left a lot to be desired. I will not be returning until I hear that management is addressing these issues. " (*Curated Review*)
" If you're looking for a clean and hospitable Chipotle, this is not the one. I was shocked to see the dirty counters and messy tables. Additionally, my bowl lacked ingredients, and I could barely taste the chicken. It felt rushed and the staff were uncommunicative. I will not return without some major improvements. " (*Curated Review*)
" Had a great dinner at Chipotle last night. The burrito was filled perfectly, and the flavors were spot on. Yes, the place could have used a clean, but I was pleasantly surprised by my meal. The staff, although busy, were friendly. I may not return frequently due to the mess, but the food did hit the spot last night! " (*Curated Review*)
Archived Reviews (511)
" I was very excited to eat at Chipotle again but what a letdown it was. My bowl was filled with mostly rice and beans; I had to search for the meat! The seating area was disgusting; I had to wipe down my own table. It’s such a shame because I used to love coming here. I probably won’t be back anytime soon at this location. " (*Curated Review*)
" Went to Chipotle for a quick lunch and was very disappointed. The rice and beans were cold, and the staff didn’t seem too motivated to help. Honestly, I expected much better considering how popular this place is. They need to get their act together in terms of cleanliness and service. I also noticed they were out of several ingredients, making it hard to customize my order. " (*Curated Review*)
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