El Pollo Loco
Mexican Restaurant
$
4.2
(1323)
El Pollo Loco is regarded by many customers as a favorable fast food choice for flavorful grilled chicken and other dishes. Characteristics of the restaurant's food reflect a blend of authentic flavors, particularly in their chicken-based offerings. However, while the authenticity is generally praised, some customers expressed concerns over service consistency and portion sizes.
Restaurant website: Website
Phone number: (972) 887-3336
Address: 4050 W Airport Fwy, Irving, TX 75061, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Had a pretty good experience at El Pollo Loco. I ordered the chicken burrito, and while it was flavorful, I felt the portion size was a little small for the price. The service was friendly, but I had to wait longer than expected for my food, which was a bit disappointing. The ambiance was a typical fast-food vibe, so nothing fancy there. Overall, decent food and service, but some improvements would earn higher marks from me. " (*Curated Review*)
" I'm always on the lookout for fast food that might actually taste like what it pretends to be. El Pollo Loco did not disappoint with their authentic flavors and satisfying chicken meals. However, I have seen some quality issues, specifically with the freshness of guacamole and certain veggie sides. I hope they can focus on consistency here. Nonetheless, food is tasty, and I will keep coming back! Posting time: 2024-10-05 17:45:30. " (*Curated Review*)
" I had high hopes for El Pollo Loco, but I left a little disappointed. The chicken was overly dry, and I felt the bowl I ordered was not filled adequately. The staff was polite, but the waiting time for the food was longer than expected. I think they could work on their food temperature and portion consistency. I may give it another try in the future, but this visit was lacking in several areas. Posting time: 2024-09-15 19:32:12. " (*Curated Review*)
" I had the double chicken nachos today, and they were absolutely delicious! The chicken was very flavorful, and the toppings were generous. You definitely get good options here. However, I did notice that the lattice chips were a bit stale, which was disappointing. The service was quick, and the staff was really polite, but I hope they pay closer attention to the freshness of their sides. Overall, a good experience, but I hope to see better chip quality next time! " (*Curated Review*)
" While I appreciate the quality of the food at El Pollo Loco, I've had mixed experiences with their service. On a recent visit, the food was brilliant as always—perfectly grilled chicken, just the right amount of flavor. However, I waited almost 10 minutes to get my order taken, and the restaurant wasn't even packed! I think they just need more staff during busy hours, as it can lead to some frustrations. Overall, their food keeps me coming back despite the service issues. " (*Curated Review*)
Archived Reviews (1060)
" El Pollo Loco always has me coming back for that perfect grilled chicken flavor! It’s such a great option when I’m craving something delicious yet fast. My favorite is the chicken burrito with that creamy cilantro dressing, yum! The staff has always been polite and quick. It can get a bit crowded during lunch, but they manage the rush fairly well. I've had great experiences each time; this place is definitely worth it! Posting time: 2024-11-17 19:00:42. " (*Curated Review*)
" I cannot say enough good things about the experience at El Pollo Loco! The chicken is consistently delicious, and their salsa adds an authentic touch. The service was quick, with a friendly staff member explaining the menu options to us. We decided to try the chicken nachos, and wow, they are a must-have! The only downside was that it was a bit crowded, which made it hard to find a table. Still, we will definitely be back for more! Posting time: 2024-10-07 12:10:30. " (*Curated Review*)
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