El Pollo Loco
Mexican Restaurant
$
4.1
(997)
El Pollo Loco is praised for its flavorful grilled chicken and a menu that reflects authentic Mexican flavors. However, customer service can vary, and some recent reviews noted issues with food preparation and item availability. Most customers appreciate the freshness of the food, but there have been complaints about inconsistency in service and portion sizes during peak hours.
Restaurant website: Website
Phone number: (909) 474-0617
Address: 758 W Highland Ave, San Bernardino, CA 92405, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I frequently visit El Pollo Loco, and it remains a family favorite! The delicious grilled chicken with its authentic flavors never disappoints. The only issue I have is their portion sizes can be a bit inconsistent, sometimes I leave feeling stuffed and other times not so much. Overall, I find the atmosphere pleasant, and the employees are usually friendly. It's a convenient choice for gatherings or quick dinners. " (*Curated Review*)
" El Pollo Loco is my go-to for quick Mexican food! The chicken is always so well marinated, and I love their sides. The staff is usually very upbeat, and I appreciate the prompt service during busy hours. When I want something quick yet delicious, this is my choice. I had a little hiccup once with an order not being correct, but they resolved it quickly, which speaks to their commitment to customer satisfaction. " (*Curated Review*)
" I recently dined with my family at El Pollo Loco, and we all enjoyed our meals. The grilled chicken was flavorful and tender, but I noticed my husband’s portion seemed smaller than last time. The service could use some improvement, as we had to wait quite a while for our food after ordering. But overall, I would recommend it for its great flavors. I just hope they maintain the quality in portion size during busy hours. " (*Curated Review*)
" I’ve been consistently impressed with the food quality at El Pollo Loco! Their chicken is always well-cooked and tasty. I recently tried their new family meal deal, which was generous and reasonably priced. However, the dining area could use a little cleaning up—there were crumbs on the table and floor during my last visit. But overall, the food keeps me coming back. I highly recommend their chicken tacos; you won’t be disappointed! " (*Curated Review*)
" I love El Pollo Loco!! I always get the chicken burrito because it’s just right! The service is usually quick, and the employees are friendly. I appreciate that they offer healthy alternatives and fresh ingredients. However, the last time I visited, they forgot my avocado side. Overall, I enjoy the experience and reach for their food for a quick lunch option usually. Highly recommend! " (*Curated Review*)
Archived Reviews (799)
" As a first-time visitor to El Pollo Loco, I had a great impression! The chicken was flavorful and the service was surprisingly quick for a busy weekend. I loved the salsas they offered; they added a wonderful kick to my burrito. My only complaint was that the portion size surprised me to be smaller than expected, especially for the price. Still, I enjoyed my experience, and I would definitely come back again to try more of their menu. " (*Curated Review*)
" Whenever I visit El Pollo Loco, I get a solid meal. The grilled chicken burrito is hands down the best. The service is typically fast, but this time it seemed they were understaffed, and I waited longer than expected. Still, the food came out of the kitchen fresh and delicious, so that made it worth the wait. Great for lunch breaks! " (*Curated Review*)
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