El Pollo Loco
Mexican Restaurant
$
4.1
(997)
El Pollo Loco is praised for its flavorful grilled chicken and a menu that reflects authentic Mexican flavors. However, customer service can vary, and some recent reviews noted issues with food preparation and item availability. Most customers appreciate the freshness of the food, but there have been complaints about inconsistency in service and portion sizes during peak hours.
Restaurant website: Website
Phone number: (909) 474-0617
Address: 758 W Highland Ave, San Bernardino, CA 92405, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Had a rough experience trying to get my food. The line was long, and employees seemed overwhelmed during the lunch rush. Once I got my food, I appreciated the flavor of the chicken, but they forgot my side of tortillas. When I mentioned it to them, I was met with indifference. I like the food, but hoped for better customer service. " (*Curated Review*)
" I have a mixed impression of El Pollo Loco. Some visits are amazing, with perfectly grilled chicken full of flavor, while another time, the chicken was a bit lacking in seasoning, and my order was incorrect. I've also noticed that the staff can be inconsistent; some are friendly, while others seem disinterested. If they can master consistency, they would easily earn a loyal customer base! " (*Curated Review*)
" I've visited El Pollo Loco multiple times, and each experience has been delightful. The grilled chicken is always juicy and packed with flavor, exactly how it should be. The authenticity of the flavors takes me back to my childhood visits to family in Mexico. The staff is always friendly and helpful. Just the other day, I tried their new avocado bowl, and it was a hit! I’m sure to recommend this to all my friends. It’s rare to find a spot that delivers consistently great food with a touch of authentic flavor in every bite. Will definitely come back again! Overall, one of the best restaurants in the area. " (*Curated Review*)
" As an avid fan of fast-casual dining, I always look for fresh, quality ingredients. El Pollo Loco checks all the boxes! Their chicken is grilled to order, and I can taste the difference. Their salsas are unique and add to the authentic vibe. I do wish they had more consistent staffing, as I've noticed that the service can vary significantly from one visit to another. Regardless, I’m loyal to this brand, and I appreciate their efforts to maintain quality and flavor that keeps me coming back. " (*Curated Review*)
" After hearing great things about El Pollo Loco, I finally visited, and I was not disappointed! The chicken was flavorful, the salsas were excellent, and I found the prices reasonable. The seating area was casual, but the employees ensured everything was kept tidy. I would rate my overall experience a solid 5, but the slightly slower service during peak times prevents me from going higher. Still, I’ll be back! " (*Curated Review*)
Archived Reviews (799)
" As a first-time visitor to El Pollo Loco, I had a great impression! The chicken was flavorful and the service was surprisingly quick for a busy weekend. I loved the salsas they offered; they added a wonderful kick to my burrito. My only complaint was that the portion size surprised me to be smaller than expected, especially for the price. Still, I enjoyed my experience, and I would definitely come back again to try more of their menu. " (*Curated Review*)
" Whenever I visit El Pollo Loco, I get a solid meal. The grilled chicken burrito is hands down the best. The service is typically fast, but this time it seemed they were understaffed, and I waited longer than expected. Still, the food came out of the kitchen fresh and delicious, so that made it worth the wait. Great for lunch breaks! " (*Curated Review*)
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