El Pollo Rico #13

Mexican Restaurant $ 4.1 (386)


El Pollo Rico #13 is a restaurant lauded for its authentic Mexican flavors, particularly its chicken dishes, which many patrons find delicious and well-prepared. While the overall food quality is frequently praised, customers express varying experiences with service and portion sizes, affecting their overall satisfaction.

Overall:

4.0

(320 reviews)

Authenticity:

4.5

Atmosphere:

3.9

Service:

3.6


Restaurant website: Website

Phone number: (512) 383-5564

Address: 110B E William Cannon Dr, Austin, TX 78745, USA

Opening hours

Monday: 10:00 AM – 9:30 PM
Tuesday: 10:00 AM – 9:30 PM
Wednesday: 10:00 AM – 9:30 PM
Thursday: 10:00 AM – 9:30 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 10:00 AM – 9:30 PM
Sunday: 10:00 AM – 9:30 PM

Photo gallery

Service options

  • Dine-In Available
  • Takeout Available

Offerings

  • Lunch
  • Dinner
  • Dessert

Amenities

  • Restroom Available

Good for

  • Menu for Children
  • Good for Children
  • Good for Groups

Payment options

  • Credit Cards
  • Debit Cards
  • NFC Payments

Parking options

  • Free Parking Lot
  • Free Street Parking

Accessibility

  • Wheelchair Accessible Parking
  • Wheelchair Accessible Entrance
  • Wheelchair Accessible Restroom
  • Wheelchair Accessible Seating

Top Recent and Curated Reviews (10)

**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**

" I feel I should share my critique about how inconsistency can affect a dining experience. When we ordered, the employee misheard our request, and we ended up with a dish neither of us wanted. It took a while to resolve that, but in the end, the food was okay. I'd emphasize the need for staff training because the food quality is undoubtedly there. " (*Curated Review*)

" I'll be honest – my experience was vastly different than I expected. Although the chicken was flavorful, my order was incorrect. I specifically asked for no beans, and they still came on my plate. The staff seemed overwhelmed and not very accommodating. Overall, the food saved it for me, but the service definitely needs improvement. I’d rate it as a mixed experience. " (*Curated Review*)

" This place really surprised me! I ordered the chicken tacos and they were packed with flavor. The atmosphere is casual yet inviting, and it's perfect for a quick meal. Additionally, the staff was quick and helpful in getting my order right. The green sauce is a standout and should be a part of your meal! I will definitely be returning soon. " (*Curated Review*)

" Having visited El Pollo Rico #13 multiple times now, I must say that their rotisserie chicken is hands down one of the best I've had anywhere. Each time, it's juicy, incredibly flavorful, and worth every penny spent. The salsa is fresh and definitely enhances the experience. Service has been decent, although there were a couple of times where my order got muddled. Still, the food makes it worthwhile, and I plan to keep coming back. " (*Curated Review*)

" I’m always on the hunt for authentic Mexican food, and I can say that El Pollo Rico definitely delivers in that aspect. The meat was perfectly seasoned and the rice was fluffy. The salsa on the side was fresh, and it’s a great bonus. Where I struggled a bit was in communication, and there were a few missteps in orders—nothing too bad, though. I’ll keep recommending this place to my friends! " (*Curated Review*)

Archived Reviews (310)

" I recently tried their beef enchiladas, and I must say, I was hoping for more. The flavor was good, but the portion was quite small for the price. On the other hand, the chicken tacos were fantastic; they made up for the enchiladas! The atmosphere felt relaxed, and the staff seemed friendly even when busy. I’d recommend sticking to the chicken specials if you go. " (*Curated Review*)

" My partner and I discovered El Pollo Rico while looking for a casual spot to grab a bite, and we’re glad we did! The chicken is executed perfectly. We loved it paired with their spicy green sauce. The patio area is cozy, albeit a little noisy during busy hours. We’ll definitely be returning, and I recommend everyone give it a try for some authentic eats. " (*Curated Review*)

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