Chipotle Mexican Grill
Mexican Restaurant
$
3.5
(250)
Chipotle Mexican Grill in Norwalk has faced numerous challenges in delivering consistent quality and service. While the authenticity of the food generally aligns with expectations for a fast-casual Mexican dining experience, many customers have expressed disappointment over service speed and food preparation quality.
Restaurant website: Website
Phone number: (419) 750-5103
Address: 346 Milan Ave, Norwalk, OH 44857, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I walked into Chipotle fully expecting a fabulous meal after all the good reviews I've heard, and I wouldn't say I was let down, but I wasn't wowed either. Sure, the burrito was good, but it wasn't the best I've ever had. The steak was a tad chewy, and the guacamole—while it was fresh—was a bit scant for my taste. The atmosphere was decently clean; however, they really need to work on their service pace. It won't be a visit I’ll be raving about, but at least now I know what to expect. " (*Curated Review*)
" The location needs a little work, but the food was fantastic! My burrito was bursting with flavors and had generous portions! The line moved quickly, and despite the busy hour, the staff remained upbeat and friendly. I even complimented the worker who made my food as they did a great job prepping my meal! A simple fix for this location would be to enhance their cleaning routine to keep the dining area looking just as good as the meals being served. But overall, I had a great experience and will return again soon! " (*Curated Review*)
" I finally got to understand why people rave about Chipotle! My visit was smooth and enjoyable. The staff were efficient and made excellent recommendations. I ordered a vegan burrito, and it was loaded with fresh veggies and great flavors. The atmosphere was busy yet friendly, and the restaurant was kept clean! I left feeling satisfied and excited to return! " (*Curated Review*)
" The food tasted authentic, and I truly appreciated that; however, the service left a lot to be desired. I felt like I was waiting forever just to place my order, and once I got my food, I could tell it had been sitting out a bit too long. The portion sizes were decent, but not enough to justify the long wait. Despite these flaws, the flavors themselves were great! I wish they would improve their service and cleanliness, as that would elevate the dining experience significantly. " (*Curated Review*)
" I had heard a lot about Chipotle, so I decided to try it. I went expecting more excitement, but my burrito didn't impress me much. Even though it was made correctly, the flavor was pretty flat! The dining area felt a bit chaotic with staff busy but not as welcoming as I’d hoped. I left feeling underwhelmed. I think I'd give it another shot down the line, but I might explore other restaurants in between now and then. " (*Curated Review*)
Archived Reviews (202)
" I visited Chipotle for lunch today, and while there were some hiccups, I overall enjoyed my meal. The staff was friendly even though they seemed a bit flustered by the lunch rush. I ordered a steak burrito, which turned out to be seasoned just right! However, I did find the rice to be a bit undercooked. The restaurant wasn't as clean as I would have liked, with empty tables needing cleaning, which impacted the overall atmosphere. Still, commendations to the friendly staff for trying their best. " (*Curated Review*)
" Okay, allow me to vent a little. My experience at this Chipotle was a whirlwind of disappointments. First off, my online order was not ready when I arrived, despite being 10 minutes early. So I had to wait an additional 25 minutes before I was finally able to get my food. When I finally got my burrito, I was filled with nothing but rage because it was not very warm, and they seemed to have skimped on the guacamole. You'd think at a place like Chipotle that would be the highlight of a burrito bowl! To add insult to injury, the inside dining area looked like it hadn't been cleaned in a while — tables were sticky and the trash was overflowing. Safe to say, I’m feeling quite frustrated and would recommend seeking out other dining options. " (*Curated Review*)
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