Chipotle Mexican Grill
Mexican Restaurant
$
3.5
(250)
Chipotle Mexican Grill in Norwalk has faced numerous challenges in delivering consistent quality and service. While the authenticity of the food generally aligns with expectations for a fast-casual Mexican dining experience, many customers have expressed disappointment over service speed and food preparation quality.
Restaurant website: Website
Phone number: (419) 750-5103
Address: 346 Milan Ave, Norwalk, OH 44857, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Last week was my first time ever at Chipotle, and I had high hopes based on what I've heard. I was impressed with the way the staff handled my order. They were friendly and informative! When it came to my meal, I chose a steak burrito, and I was delighted by the flavor! However, I did notice that the steak lacked a little tenderness. The ingredients felt fresh though, and I enjoyed the experience overall. The restaurant could definitely use a clean up, though, with tables left dirty and lots of trash around. But overall, a decent first run with room for improvement. " (*Curated Review*)
" I stopped by Chipotle after a long day at work wanting a quick, hearty meal. I was pleased to find the staff polite and the line moved fast. I ordered a chicken bowl and it was well-cooked and flavorful. The restaurant had a good atmosphere, but could use some attention in cleanliness as some tables were not cleared promptly. But overall, a satisfying experience that lived up to the Chipotle reputation! " (*Curated Review*)
" I finally made it to Chipotle after hearing all the buzz, and my experience was surprisingly mixed. The atmosphere was pretty standard for a fast-casual restaurant, but I noticed the floors needed mopping, which wasn’t ideal. When I ordered, I had high hopes for their chicken burrito, but I found the chicken a bit on the dry side. Service was somewhat slow, likely because they seemed to be understaffed during that lunch rush. I will give it another chance if I am in the area, but I might also consider exploring other options on my next outing. " (*Curated Review*)
" I visited Chipotle last weekend and was excited for a quick meal, but unfortunately, the experience did not live up to my expectations. The service was incredibly slow, and even though there weren't many customers, I found myself waiting for over 20 minutes just to get my burrito. When I finally received my order, I was disappointed to find that my burrito was lukewarm and oddly lacking the usual flavor I associate with Chipotle. I understand that places can have off days, but this was not what I expected from such a well-known chain. I probably won't be returning anytime soon. " (*Curated Review*)
" Despite previous visits, my experience at Chipotle today was quite refreshing! The staff handled the lunch rush well, and I was impressed with how clean the dining area was despite the bustle. I ordered a bowl with chicken and veggies, and it was incredible. Everything tasted fresh and flavorful, making it easy to enjoy my meal without any complaints. I hope this consistency stays for future visits! " (*Curated Review*)
Archived Reviews (202)
" I visited Chipotle for lunch today, and while there were some hiccups, I overall enjoyed my meal. The staff was friendly even though they seemed a bit flustered by the lunch rush. I ordered a steak burrito, which turned out to be seasoned just right! However, I did find the rice to be a bit undercooked. The restaurant wasn't as clean as I would have liked, with empty tables needing cleaning, which impacted the overall atmosphere. Still, commendations to the friendly staff for trying their best. " (*Curated Review*)
" Okay, allow me to vent a little. My experience at this Chipotle was a whirlwind of disappointments. First off, my online order was not ready when I arrived, despite being 10 minutes early. So I had to wait an additional 25 minutes before I was finally able to get my food. When I finally got my burrito, I was filled with nothing but rage because it was not very warm, and they seemed to have skimped on the guacamole. You'd think at a place like Chipotle that would be the highlight of a burrito bowl! To add insult to injury, the inside dining area looked like it hadn't been cleaned in a while — tables were sticky and the trash was overflowing. Safe to say, I’m feeling quite frustrated and would recommend seeking out other dining options. " (*Curated Review*)
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