Chipotle Mexican Grill
Mexican Restaurant
$
2.8
(89)
Unclaimed
The overall experience at Chipotle Mexican Grill is marred by issues with food quality, authenticity, and inconsistent service. Many customers have expressed dissatisfaction regarding the freshness of ingredients, portion sizes, and cleanliness, which raises concerns about the authenticity of the dining experience.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (440) 445-3012
Address: 5995 Andrews Rd, Mentor-On-The-Lake, OH 44060, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Overall, my experience here was not the best. The service was a bit off; the employees seemed unsure and confused about orders. To top it off, my burrito was poorly wrapped and made such a mess! I will be heading back to my usual Chipotle across town after this. " (*Curated Review*)
" I think I've now been to this Chipotle three times, and unfortunately, each visit has felt worse than the last. The last time I went, they were out of guacamole and chips! How does a Chipotle run out of that? The employees seem nice enough but have a notable lack of training, and I get the sense that they don’t care about the food quality as much as they should. I cannot see myself returning. " (*Curated Review*)
" I wish I could give more stars because the staff were lovely, but the food was a disaster. I ordered a burrito that was wrapped poorly and fell apart immediately. The flavor was just bland, which I did not expect from Chipotle. I don’t think I will be returning anytime soon due to the lack of quality. " (*Curated Review*)
" My visit was quite disappointing. The service was incredibly slow, despite not being busy, and when I finally got my food, I found it to be cold and lackluster. The atmosphere was less inviting than other Chipotle locations, feeling cluttered and unkempt. I can't say I would recommend this place based on my experience. " (*Curated Review*)
" This was my first and last visit to this Chipotle. I typically enjoy their food, but this location left me underwhelmed. My burrito was missing key ingredients I requested, and this was a simple order! Very frustrating. I want to support new businesses, but not if they're not ready to offer good food. " (*Curated Review*)
Archived Reviews (73)
" I had high hopes for this new Chipotle location, but my experience left a lot to be desired. The burrito I ordered was almost entirely rice with barely any chicken, and I ended up paying way too much for what I got. The staff was friendly, but they seemed rushed and disorganized. I won’t be returning anytime soon because it didn’t live up to the standards I expect from Chipotle. " (*Curated Review*)
" I visited this Chipotle twice and both times were underwhelming. First, they were out of several ingredients which forced me to change my order last minute. The second time, the dining area was dirty, and there were hardly any napkins available. It feels like there needs to be better management and training in place. I hope they improve! " (*Curated Review*)
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