Ichiban Bistro Sushi
Japanese Restaurant
$$
3.4
(323)
Ichiban Bistro Sushi presents a mixture of customer experiences with varying levels of satisfaction. Some patrons enjoy the hibachi entertainment and a few highlight the freshness of certain dishes, but many express frustration with the service and additional charges. The authenticity of the food is a notable point, although not all customers feel their expectations were met.
Open until 10:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (847) 856-8800
Address: 5340 Grand Ave, Gurnee, IL 60031, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" We celebrated my daughter's birthday here, and while the hibachi cooking show entertained the kids, I felt disappointed with the customer service. The staff seemed disorganized, and the food took forever to arrive. We ordered a variety of meals, all of which were overpriced for what we received. To make things worse, we were charged a surprise service fee that no one informed us about. All in all, it was a special occasion ruined by poor service and overcharging. We will not return. " (*Curated Review*)
" Ichiban Bistro Sushi was a mixed bag for our group. The ambiance was festive, but we found the service to be slow and somewhat disorganized. While the food was edible and the portions were decent, we noticed additional charges that came as a surprise during our check-out. Our hibachi chef was personable and fun, but we left feeling slightly disappointed. I would recommend it for a group gathering but wouldn't expect too much. " (*Curated Review*)
" I decided to try Ichiban after hearing mixed reviews, but my visit was disappointing. I found the service to be slow and unorganized, with multiple mistakes made in our order. While the hibachi cooking was entertaining, the food itself didn't stand out. I wouldn't say it was bad, but what I paid versus what I received definitely made me feel like I could have chosen better. I wouldn't be in a rush to recommend this place. " (*Curated Review*)
" My experience with Ichiban was overall disappointing. The atmosphere was dim and hardly welcoming, and when we finally placed our orders, there seemed to be lack of attention paid to our table. The hid baloney in the receipt with hidden fees made me think twice about suggesting the restaurant to friends. Despite decent food quality, the cost-to-service ratio felt very chopped, simply not worth it. " (*Curated Review*)
" After reading the previous reviews, I was skeptical. Luckily, my visit was surprisingly good. The hibachi show while cooking was fun, and the food was cooked well. The fried rice was flavorful, and my steak was tender. Our waitress was also friendly, although a bit slow. The pricing was high, and there were hidden extras, but the overall experience was enjoyable. Despite some negative reviews, I feel inclined to give them another shot! " (*Curated Review*)
Archived Reviews (260)
" I had my birthday dinner at Ichiban and it turned out to be less memorable than I hoped. The chef was good at entertaining, but we seemed to wait forever before seeing our meals. While it was incredibly busy, I felt like the staff could have managed things better. The food was decent, but the excessive charges for drinks and rice really added up. I won’t be returning anytime soon. " (*Curated Review*)
" I've been going to Ichiban for years and it's been a consistent place for me. The hibachi always entertains, and I love their fried rice. However, the service has fluctuated quite a bit. Some months are excellent, while others seem understaffed. I appreciate the food and fun, but I feel that a focus on improving service could elevate the experience even higher. But still, I keep coming back! " (*Curated Review*)
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