Szechwan Palace Richmond
Chinese Restaurant
$$
3.5
(171)
Szechwan Palace Richmond has been noted for its inconsistent food quality. Many customers report poor experiences with the authenticity of dishes, particularly highlighting a shift to lower quality and a lack of traditional flavors. The service has been described as lacking professionalism, leading to customer dissatisfaction.
Phone number: (815) 678-0808
Address: 5600 Kenosha St A, Richmond, IL 60071, USA
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The first time I visited Szechwan Palace, I was blown away by the flavor of their dishes. However, during my latest visit, the quality of the food had significantly dropped. The egg rolls were bland, and the fried rice tasted generic. It lacked the authenticity that I once enjoyed. The staff was also not very attentive; we had to wait a long time for our order and each time I asked for the menu again, they acted annoyed. I hope they improve soon because I genuinely enjoyed their restaurant in the past. " (*Curated Review*)
" I feel really conflicted about this place. The first time I ordered, the food was great. However, my last order was horrible - the chicken was stale and the egg rolls were way too doughy. The delivery was off as well; it took over an hour for the food to arrive. I’m debating whether to give it another try because my initial experience was good. " (*Curated Review*)
" The food is pretty average. I ordered the fried rice and some noodles, and while they tasted fine, they didn't wow me. The lady at the counter was nice enough, but the restaurant feels uninviting. If you want to grab a quick bite, it might suffice for that, but I wouldn't go out of my way to eat there. " (*Curated Review*)
" I thought I’d try Szechwan Palace after hearing some buzz about it. Unfortunately, the food was not great. I ordered chicken and broccoli, and it had an odd taste, as though the ingredients were cheap. The staff seemed indifferent, and the décor did not provide a welcoming environment. I won’t be recommending this place anymore. " (*Curated Review*)
" The service could really use improvement, but I had a good experience food-wise. The chicken, though not really traditional, was quite delicious. It's not too spicy which I liked, but I can see why others expect something different. The wait was a little longer than I prefer, but they were friendly when I asked about the menu. I could see myself trying this place again, but I have my doubts. " (*Curated Review*)
Archived Reviews (138)
" I won't be coming back here again. I had such high hopes because the exterior looked nice, but after my order came, I was disappointed. I ordered a variety of items to share with my friends and they were almost all bland. The egg rolls were soggy and the sweet and sour sauce was overly sugary. The service was apathetic at best. I won't recommend this place to anyone. " (*Curated Review*)
" Wow, what a disappointment. I ordered takeout expecting the usual good quality but got something totally different. The food lacked flavor and freshness. Even basic dishes like fried rice were bland. On top of that, the staff were rude and dismissive. I won’t return to this place again and would advise others to go somewhere else. " (*Curated Review*)
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