Szechwan Palace Richmond
Chinese Restaurant
$$
3.5
(171)
Szechwan Palace Richmond has been noted for its inconsistent food quality. Many customers report poor experiences with the authenticity of dishes, particularly highlighting a shift to lower quality and a lack of traditional flavors. The service has been described as lacking professionalism, leading to customer dissatisfaction.
Phone number: (815) 678-0808
Address: 5600 Kenosha St A, Richmond, IL 60071, USA
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Ordered takeout for the family and received the wrong items. When I called, they insisted that was how I ordered even after I showed them my order confirmation. Food was average, nothing special. The chicken tasted bland, and the rice was dry. We won't be ordering again, especially since they were rude when I called. " (*Curated Review*)
" I had a pretty decent experience. I ordered a combination platter to share with my roommates and it was satisfactory. The chicken was crispy, and the portions were okay for the price. However, the service was very slow, and the staff seemed overwhelmed. They could definitely use more help. I might give them another shot, hoping for better service next time. " (*Curated Review*)
" Honestly, I've been really disappointed with my recent orders. I've been looking for good Szechwan food and I thought this place would do the trick. I ordered the mapo tofu, which was supposed to be spicy but lacked any kick at all. Staff was somewhat polite, but I did have to wait longer my order was mixed up. When I finally got my food, it just wasn't worth the wait. " (*Curated Review*)
" I decided to give them another shot this past weekend. What a mistake! This time, it felt like the food was left out for hours before it was served - everything was dry! The service was slow, and they seemed overwhelmed. I’m frustrated as I really wanted to enjoy a nice meal - won’t be returning anytime soon. " (*Curated Review*)
" This restaurant could be so great, but they have let the quality fall. I used to love their crispy spring rolls and spicy noodles, but now the recipes seem to have changed, and everything tastes rather bland. The atmosphere was decent, but I can't get over the food. Really sad since I was a loyal customer. It's time I look for another Chinese place. " (*Curated Review*)
Archived Reviews (138)
" I won't be coming back here again. I had such high hopes because the exterior looked nice, but after my order came, I was disappointed. I ordered a variety of items to share with my friends and they were almost all bland. The egg rolls were soggy and the sweet and sour sauce was overly sugary. The service was apathetic at best. I won't recommend this place to anyone. " (*Curated Review*)
" Wow, what a disappointment. I ordered takeout expecting the usual good quality but got something totally different. The food lacked flavor and freshness. Even basic dishes like fried rice were bland. On top of that, the staff were rude and dismissive. I won’t return to this place again and would advise others to go somewhere else. " (*Curated Review*)
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