Chipotle Mexican Grill
Mexican Restaurant
$
3.2
(433)
Unclaimed
This Chipotle location is struggling to maintain its usual standards of food quality and service. Many customers express disappointment with the authenticity of the food, as the restaurant frequently runs out of core ingredients, impacting the overall dining experience. While the atmosphere is noted as acceptable, the poor consistency and management issues overshadow the positives.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (440) 934-0659
Address: 5252 Detroit Rd, Sheffield, OH 44035, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" A friend recommended checking out Chipotle, but I didn’t see what the fuss was about. This place lacked basic customer service. I walked in and had to wait an eternity for someone to acknowledge me, and they were short on every ingredient I wanted in my burrito. The wait was unbearable. " (*Curated Review*)
" I only came by for a quick bite to eat after work, and it was a total disappointment. They were out of cheese, although I had paid extra for it, and the guacamole was missing despite being charged. I pointed it out to the staff, and they shrugged it off. It feels like they don’t care about their customers anymore. " (*Curated Review*)
" I was very disappointed with my experience here. I felt like the employees were indifferent and rushed, leading to my burrito being made poorly. I bring my family here often, but with experiences like this, I am considering whether we should try another location. " (*Curated Review*)
" This is without a doubt the worst Chipotle I’ve ever been to. They were out of guacamole and sour cream during my lunch visit! How do you run a Mexican restaurant without these staples? It’s honestly ridiculous. Plus, my order was improperly made, and when I asked the staff about it, they looked at me as if I were from another planet. I don’t recommend this location at all. " (*Curated Review*)
" Had a great time, staff was friendly and patient while I figured out my order. They made sure everything was nice and fresh. I left feeling full and satisfied. You can really tell when the staff cares, and that was refreshing here! " (*Curated Review*)
Archived Reviews (348)
" I had a lovely experience here last week! The restaurant was clean, and almost all of the ingredients were available. The staff was friendly and served me quickly. My burrito was overflowing with ingredients and was very flavorful. I would definitely recommend this location to anyone looking for a quick meal. " (*Curated Review*)
" I visited this Chipotle expecting the usual great experience, but man was I let down! They were out of several ingredients, and the rice had that oddly crunchy texture like it had been poorly cooked. The staff seemed overwhelmed and uninterested in providing any real service. It felt like they just didn’t care. I don’t think I’ll return anytime soon. " (*Curated Review*)
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