Chipotle Mexican Grill
Mexican Restaurant
$
3.7
(1262)
Chipotle Mexican Grill has faced numerous challenges according to customer feedback, particularly regarding portion sizes and ingredient availability. While some praise the authenticity of their food, the overall service and atmosphere have been criticized, with many patrons expressing dissatisfaction over getting what they pay for.
Restaurant website: Website
Phone number: (513) 752-3444
Address: 1227 Ohio Pike, Amelia, OH 45102, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" My experience at this Chipotle was subpar yet again. They seem habitually short-staffed, and when I finally got to order, they were out of steak. The employees were polite but slow; I saw them chatting among themselves instead of taking orders. It really added to the frustration. Finally, when I got my bowl, it was mostly filler instead of the protein I wanted. I doubt I’ll come back unless I hear things drastically improve. " (*Curated Review*)
" Overall, my visit to Chipotle was pleasant enough. The service staff were prompt, and my order arrived without issue. The food was fresh and had great flavor, though I wish they weren’t so stingy with the salsa. Additionally, the restaurant had a warm ambiance with clean tables and a bright environment. While I still wouldn’t consider it perfect, I might recommend it for a casual meal if my expectations are managed regarding the portion sizes. " (*Curated Review*)
" My family loves going to Chipotle, but this location has left us with bad memories. Each time we visit, there's always something wrong with our order or missing ingredients. One time, the staff said they were out of chicken during dinner time, which is hard to comprehend. When we finally got our food, it tasted average at best, and we were disappointed with the tiny portions we received. This place clearly needs better management and for employees to care more about customer satisfaction. Overall, I cannot recommend this location. " (*Curated Review*)
" Finally, a good meal! We opted for Chipotle after hearing a friend rave about it. Surprisingly, our order was flawless. The burritos were filled to the brim, the staff was attentive, and the cleanliness of the restaurant was commendable. I really liked the variety of options available, and the flavors balanced perfectly. If they can maintain this level, I'll be a frequent customer! I appreciate the fresh ingredients used and how enjoyable the overall experience was. " (*Curated Review*)
" This Chipotle has always been hit-or-miss, but my last visit was a disaster. I ordered two bowls and was shocked to see that they were only half-filled! This has become a recurring issue with the staff seeming indifferent to our complaints. I loved this chain for its consistency, especially the portion sizes, but this location fails miserably. It's unfortunate because I really want to keep ordering here, it's just becoming harder to justify when I don't even get full meals. " (*Curated Review*)
Archived Reviews (1011)
" I recently tried ordering from this Chipotle for the first time in a while and regrettably, it left a sour taste. My order was incorrect and the staff didn't even seem to care. I was missing several requested toppings, and the food was lukewarm. It felt like many ingredients were outdated or low quality. I’ve had better experiences at other locations, and I'm not sure if I'll return soon. The cleanliness of the dining area is also a concern, it felt neglected and uninviting. " (*Curated Review*)
" I tried Chipotle again after a long break, and sadly, it reminded me why I stopped visiting. The menu items were misrepresented, with the portion sizes merely shockingly small. The staff didn’t seem enthused, and I ended up feeling unwelcome in a place where I used to enjoy eating. The tables were filthy and lacked basic cleanliness. It really left a sour taste in my mouth, which is not what you'd expect from Chipotle. " (*Curated Review*)
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