Chipotle Mexican Grill
Mexican Restaurant
$
3.7
(1262)
Chipotle Mexican Grill has faced numerous challenges according to customer feedback, particularly regarding portion sizes and ingredient availability. While some praise the authenticity of their food, the overall service and atmosphere have been criticized, with many patrons expressing dissatisfaction over getting what they pay for.
Restaurant website: Website
Phone number: (513) 752-3444
Address: 1227 Ohio Pike, Amelia, OH 45102, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Hoping for a nice dinner at Chipotle turned into a frustrating outing. The staff behind the counter seemed overwhelmed and not very friendly. I asked for extra cheese on my burrito but was told I'd have to pay extra, which wouldn't add to the experience. Not only that, the bowl I received was primarily rice, and the portions were outrageously small. I don't think I'll be returning unless major improvements are made. " (*Curated Review*)
" Today, I visited Chipotle for a quick lunch. Surprisingly, my order was made correctly, which was a nice change compared to previous experiences! I had a chicken burrito which was flavorful and packed, although perhaps a bit too much rice. The atmosphere was decent as well, and the place felt clean, which is always a plus. The service was quick despite a line, so I'll definitely consider returning soon if they can keep up this quality. " (*Curated Review*)
" I do love Chipotle, but this location is not doing it justice. I ordered their barbacoa burrito and received it without a hint of meat — it was pretty much all beans! The person at the counter acted as if it was no big deal and didn’t apologize. When I did confront them, they offered me another burrito that came with worse ingredients. To top off my experience, the dining area was so messy, I couldn't even find a clean table. I definitely won't be recommending this location. " (*Curated Review*)
" This location is quite inconsistent. I've had amazing experiences here before, but lately, they have fallen flat. My last visit was chaotic; they were out of multiple items during the lunch rush. I ended up choosing a bowl with veggies only, which was not what I wanted. While the food tasted decent, not having enough protein in my meal really disappointed me. The atmosphere isn’t great either; the dining area was not clean, and it felt rushed. I hope they can improve these aspects soon. " (*Curated Review*)
" My experience here has been consistently poor over several visits. Every time I order, items are often missing, and I have to remind staff of my requests. My last trip in was particularly frustrating because they were out of two main ingredients that I had wanted. They claimed they had a delivery issue but even when I went the day after, the situation hadn’t improved. It’s really hard to recommend this location when others have been so much better in service and reliability. It really disappoints as I do love their food style. " (*Curated Review*)
Archived Reviews (1011)
" I recently tried ordering from this Chipotle for the first time in a while and regrettably, it left a sour taste. My order was incorrect and the staff didn't even seem to care. I was missing several requested toppings, and the food was lukewarm. It felt like many ingredients were outdated or low quality. I’ve had better experiences at other locations, and I'm not sure if I'll return soon. The cleanliness of the dining area is also a concern, it felt neglected and uninviting. " (*Curated Review*)
" I tried Chipotle again after a long break, and sadly, it reminded me why I stopped visiting. The menu items were misrepresented, with the portion sizes merely shockingly small. The staff didn’t seem enthused, and I ended up feeling unwelcome in a place where I used to enjoy eating. The tables were filthy and lacked basic cleanliness. It really left a sour taste in my mouth, which is not what you'd expect from Chipotle. " (*Curated Review*)
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