Chipotle Mexican Grill
Mexican Restaurant
$
3.6
(820)
Chipotle Mexican Grill has faced a significant decline in customer satisfaction, with issues primarily noted in service and food quality. Many customers expressed concerns regarding the lack of freshness and authenticity in the culinary offerings, as well as the small portions relative to the price. With a consistent stream of critical reviews, the overall experience at this location appears unsatisfactory.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (508) 339-2061
Address: 287 School St Ste 110, Mansfield, MA 02048, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The biggest issue with this Chipotle is the food prep cleanliness. I walked in and noticed the counters were not wiped down, and the areas where food was prepared seemed disorganized. My burrito was poorly assembled with cold ingredients thrown together haphazardly. I would expect better from a chain that prides itself on freshness. I definitely won't be coming back until I hear they have improved their hygiene practices. " (*Curated Review*)
" I must say that my experience at this Chipotle was less than satisfactory. My burrito was not only poorly wrapped, but it also lacked key ingredients. I ordered fajitas but received hardly any, along with dry chicken. The taste was bland, and the guacamole tasted old. Additionally, the service was appalling—staff seemed uninterested and overwhelmed with orders. If they expect repeat business, they need to step up their game significantly. I won't be returning anytime soon. " (*Curated Review*)
" Every time I visit this Chipotle, it seems like I'm playing a game of roulette with my meal. The quality is hit-or-miss, leading me to believe they really need to work on consistency. One visit, I received an amazing steak burrito that was loaded with fresh toppings and flavor. The next time, the steak was dry and the guacamole tasted like it had gone bad! I find it frustrating because I expect something reliable when I go out to eat. I don’t think I’ll be returning unless I hear some serious improvement. " (*Curated Review*)
" I can't speak highly of this Chipotle location. I've tried to give them several chances, but after my last visit, I can officially say I've had enough. The staff made me feel like I was inconveniencing them by ordering, and my food was cold and unappetizing. When I received my burrito, it was overflowing with rice and almost no chicken or toppings. It’s infuriating to pay full price for such a poor experience. I will be taking my business elsewhere. " (*Curated Review*)
" Visited this location for the third time this week, hoping for a consistent experience, but each visit has been subpar. Portions are small, toppings are inconsistent, and freshness is hit-or-miss. The staff seems disengaged and uninterested, which really hampers the dining experience. Last week I even found human hair in my order! It's sad to see a once-reliable chain decline this much. I'm thinking about skipping Chipotle altogether for a while. " (*Curated Review*)
Archived Reviews (658)
" This Chipotle has had a consistent problem with getting orders right. I’ve ordered online multiple times, and they’ve missed key items every single time. On top of that, the quality of food at this location doesn't match what I expect from Chipotle. Unappetizing ingredients detracted from the meal—I've had better elsewhere. " (*Curated Review*)
" Honestly, if you’re considering getting food from here, I’d recommend looking elsewhere. I’ve tried various dishes, and each time I’ve been let down. The cleanliness of the restaurant is suspect, and the employees have been unhelpful and unfriendly. I ordered a burrito with extra meat and received a tiny portion—that’s unacceptable! I've had much better meals at other locations. " (*Curated Review*)
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