Chipotle Mexican Grill
Mexican Restaurant
$
3.1
(1577)
Chipotle Mexican Grill at this location has received a string of critical reviews highlighting severe cleanliness issues and poor service quality. While some customers appreciated the flavor of the food, many expressed disappointment due to frequent errors in their orders and inconsistency in portion sizes. Authenticity of the food remains moderately favorable, as it retains elements typical to a fast-casual Mexican dining experience.
Closed · opens tomorrow 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (412) 655-8271
Address: 509 Clairton Blvd, Pittsburgh, PA 15236, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Overall, this Chipotle has been a disaster. I came in expecting simple Mexican cuisine but ended up feeling nauseous at the thought of that experience. The chaos was palpable; the dining area was littered with trash, and the staff hardly paid attention to the customers. Every time I have visited, the main ingredients have either been missing or distasteful, taking away from the whole Chipotle experience. I honestly hope they can manage to recover; for now, I won’t risk it again. " (*Curated Review*)
" Every visit feels like a lottery. I’ve come here several times and the conditions have only gotten worse. There’s hardly ever enough staff, so when the place gets busy, chaos ensues. During my last visit, items I wanted were consistently unavailable. I needed to go back several times to address missing ingredients and the staff’s response was less than friendly, which was the cherry on top. This location needs a serious evaluation and overhaul. I won’t be coming back! " (*Curated Review*)
" I visited this location after hearing mixed reviews, hoping to enjoy a decent meal. Unfortunately, what I encountered was far from exceptional. Upon entering, the disarray was alarming; it's as if cleaning was an afterthought. I waited over 30 minutes for my food, and when it finally arrived, it wasn’t even what I ordered! The staff seemed more interested in chatting with each other than assisting customers. I tried to address my concerns with them, but they seemed indifferent. I definitely won’t be coming back here again! " (*Curated Review*)
" Every experience at this Chipotle seems to get worse. I walked in and it felt chaotic; people waiting everywhere and tables that hadn’t been cleaned in ages. I couldn’t even see the food I wanted because of all the clutter. When I finally placed my order, they forgot my side and the burrito wasn’t wrapped properly. I expressed my concerns to the staff, but it was as if my words went unheard. This location seriously needs a complete overhaul in management and staff training. " (*Curated Review*)
" I will never understand how this location has not been revamped yet! Every time I arrive—whether busy or slow—the cleanliness issue seems to loom large. The last few meals felt rushed out and poorly managed. I ordered my usual burrito and was disappointed. The employees at the counter were not attentive as they should’ve been, resulting in an overall bad experience. I wish something could be done for this Chipotle; it used to have a good reputation. " (*Curated Review*)
Archived Reviews (1263)
" I honestly don’t get how this place stays in business. My last experience was horrendous. I arrived to a huge line and found that they were out of so many ingredients, it was almost unbelievable. The tables were dirty, and the staff seemed overwhelmed and indifferent. I finally managed to get something basic, but it was poorly made. I can’t wrap my head around the fact that I wasted my time and money. My advice? Go anywhere but here until they sort their operations out. " (*Curated Review*)
" I tried to give this Chipotle multiple chances, but enough is enough! Every time I’ve come here, it’s been a mess. They ran out of peppers and onions, making my veggie bowl somewhat lackluster. When I mentioned it at the counter, I got nothing but eye rolls. The place is in constant disarray, which is quite discouraging—how hard can it be to keep things organized? I left feeling cheated and unsatisfied with the entire experience. It’s frustrating that I can’t get a decent meal without a hassle. " (*Curated Review*)
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