Taco Bell
Fast Food Restaurant
$
2.7
(525)
This Taco Bell location has consistently received negative feedback, primarily due to issues with food quality, service, and authenticity. Many customers reported receiving incomplete or incorrect orders, leading to disappointment, especially considering the restaurant's fast-casual concept that should offer quick and satisfying meals.
Restaurant website: Website
Phone number: (618) 654-6451
Address: 1305 Mercantile Dr, Highland, IL 62249, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The overall experience was horrible. The food was unappetizing; the tacos had almost no filling. The atmosphere was chaotic as staff appeared untrained and careless. I feel sorry for anyone who attempts to enjoy a meal here; it’s simply not worth it. My stomach is telling me to stay away in the future. " (*Curated Review*)
" I've had quite a few experiences with Taco Bell, but this branch is simply atrocious. Every time I visit, there are issues—whether it's receiving the wrong order or dealing with rude staff. My last visit was no different: I ordered a burrito that came with no flavor and hardly any meat. The only redeeming quality was that the drive-thru was fast, but that’s not enough to win me back. Unless they improve, I'd advise anyone to drive the extra miles to find a better Taco Bell. " (*Curated Review*)
" We thought we’d treat ourselves to Taco Bell, but our enthusiasm quickly faded upon arriving. The whole experience was disorganized. Most of our tacos hardly had filling, and to top it off, the staff seemed indifferent to our complaints. If this is how they represent the franchise, Taco Bell is better off without this location. " (*Curated Review*)
" I used to love Taco Bell but this location is a total disaster. The staff act like they couldn't care less about their jobs. I placed a simple order for a regular taco and an extra soft taco—but they gave me the wrong sizes with hardly any filling. The atmosphere inside was unclean and uninviting. Save yourself the hassle and go to another location. " (*Curated Review*)
" Disappointed is an understatement. I had high hopes for some comfort food after a long day. I asked for extra meat on my tacos and received hardly any at all. The staff clearly didn't care about accuracy or customer satisfaction. I'd rather spend my money somewhere else. " (*Curated Review*)
Archived Reviews (422)
" The Highland Taco Bell has seen better days. Each visit has brought a consistent disappointment. The tacos lack meat, the staff lack basic customer service skills, and the interior could use a good cleaning. I won’t be back; I can't support a place that doesn't care. " (*Curated Review*)
" I visited this Taco Bell hoping for a quick meal but got the exact opposite. The drive-thru was super slow, despite it being late at night. The staff didn’t seem to care about efficiency. After finally receiving my order, I noticed it was wrong; they gave me the wrong type of burrito altogether! I will not be back. Lesson learned. " (*Curated Review*)
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