Chipotle Mexican Grill
Mexican Restaurant
$
2.2
(273)
Chipotle Mexican Grill has received mixed feedback, especially regarding its service levels and cleanliness. Despite enjoying a generally authentic representation of Mexican cuisine, patrons have expressed frustration over service delays and inconsistent order accuracy. Many customers appreciate the freshness of the food, but the atmosphere often detracts from the overall experience due to cleanliness concerns.
Restaurant website: Website
Phone number: (607) 201-0562
Address: 621 Harry L Dr, Johnson City, NY 13790, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I almost didn't come here after reading the other reviews, but I was pleasantly surprised! Though the service took a bit longer than expected, when I finally bit into my steak burrito, I was reminded of what a good Chipotle meal should taste like. The freshness of the ingredients shone through and the flavors were on point. I also appreciated that they had a range of toppings available, though I did notice some areas of the restaurant were in need of cleaning. Overall, I was happy with the food, but something needs to change regarding staff efficiency. " (*Curated Review*)
" It seems like every time I visit Chipotle at this location, I leave feeling disappointed. The service is slow, and my order is frequently inaccurate. Last visit, I specifically asked for a veggie bowl, but I ended up with chicken. The workers seem overwhelmed and not attentive, seemingly lost in their conversations. I really hope they improve, as I love Chipotle food. But experiencing this side of it is very unfortunate. " (*Curated Review*)
" I've visited this Chipotle location a few times now, hoping for a better experience with each visit. Unfortunately, my last trip was another disappointment. After placing a mobile order, I arrived only to find my food wasn't ready, even after the designated pickup time. The staff seemed overwhelmed and there were various items missing from my order when I finally received it. On a positive note, the food still tasted authentic, but the overall experience left me frustrated. I’m not sure if I will come back again. " (*Curated Review*)
" What an interesting experience I had tonight! The food itself was tasty, and I could tell that the ingredients were freshly prepared. As a Chipotle fan, I appreciate flavorful, authentic burritos, and I definitely got that! However, the service left a lot to be desired. It took over 40 minutes for my meal to be prepared, and when I finally received it, my order was incomplete. The staff didn’t seem to care much about the quality of customer service, which was disappointing. I wish they would take a little more pride in their work, as the food can truly be great. " (*Curated Review*)
" Today was a delight at Chipotle! I ordered a burrito with beef and all the toppings, and it was delicious! The staff was friendly, and my food was ready in just a few minutes. I didn't notice any cleanliness issues, and I was even able to enjoy my meal there. The portion size was perfect and very shareable! I would highly recommend this location if you're looking for a quick and satisfying meal. " (*Curated Review*)
Archived Reviews (220)
" Fantastic food, but it’s overly frustrating to get it! I placed an online order during a busy lunch hour, expecting to pick it up conveniently. My experience was marred when I had to wait even longer than expected, and when I got my order, it was incomplete and cold. It’s a shame because the flavors are recognizable, but heaven knows I’ll think twice before ordering online again. " (*Curated Review*)
" I had the most frustrating experience ever at this Chipotle! First, I waited over 20 minutes just to place my order, as there was only one staff member taking and fulfilling orders. When I finally received my bowl, I discovered it was missing half of the ingredients I had requested. Only to be told they were currently out of stock due to 'high demand.' The food tasted fine, but the overall experience completely ruined it for me. It’s a shame because I used to enjoy dining at Chipotle, but now it’s hit or miss. " (*Curated Review*)
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