Chipotle Mexican Grill
Mexican Restaurant
$
2.3
(294)
The Chipotle location in Wilmington has received numerous negative reviews primarily focusing on the authenticity and quality of the food served. Many customers have expressed disappointment due to frequent shortages of ingredients, poor service, and inconsistent portion sizes. Despite being a popular chain known for its customizable burritos and bowls, patrons have reported that this location fails to meet typical standards.
Restaurant website: Website
Phone number: (937) 571-0059
Address: 2816 Rombach Ave, Wilmington, OH 45177, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I cannot fathom how this Chipotle continues to be open. Each time I visit, I witness sheer incompetence. I recently ordered online, and they mixed up my order completely. The staff not only ignored me when I raised this issue but were also dismissive when I asked for a resolution. Honestly, if you want good Mexican food, seek alternatives like local taquerias instead of this location. The food is bland, the service horrendous, and the dining area was disgusting on my last visit. " (*Curated Review*)
" Wow, what a letdown! I love Chipotle, but the Wilmington location leaves much to be desired. I went in hoping to grab a quick bite and was greeted by empty food trays. They were out of chips and guacamole, which are essential! Managed to get a burrito, but the fillings were meager and left me unsatisfied. I won't be back anytime soon. " (*Curated Review*)
" The lack of attention to cleanliness was shocking during my visit. I ordered a simple burrito and waited over 20 minutes for my food due to inefficiency. When served, my burrito was tiny, and the taste was lacking. I suggest finding another Chipotle, as this one does not meet expectations. " (*Curated Review*)
" I decided to give Wilmington Chipotle a shot in hopes they'd improved, but I was wrong. I ordered chicken, but they were out and didn't bother to offer me an alternative. It's disappointing to see a restaurant not prepared to serve their customers. I'll stick with other places in the area for now. " (*Curated Review*)
" Visited this Chipotle and left feeling entirely unfulfilled. From the poor customer service to having several menu items unavailable, it was a struggle to enjoy my meal. The burrito itself was poorly made and lacked the quality I've come to expect from Chipotle. " (*Curated Review*)
Archived Reviews (237)
" Came in hoping for a full range of options, but this Chipotle just fell short. The menu seemed limited because they were out of most toppings. I tried their burrito bowl, but it was lacking flavor, and the portion size was small. The employees were friendly enough but seemed overwhelmed, leading to a slow service experience. " (*Curated Review*)
" Absolutely terrible experience! I walked into the restaurant to find it filthy, with dirty tables and food all over the floor. The staff seemed more interested in chatting than preparing food. I ordered a chicken burrito, but they were out of chicken! How is that even possible?! I left without ordering anything and won't be returning again. Such a bummer, as I love Chipotle. " (*Curated Review*)
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