El Pollo Loco
Mexican Restaurant
$
4.0
(470)
El Pollo Loco delivers a delightful range of flavorful dishes that are praised for their authenticity. While many customers appreciate the fast service and quality of food, there are occasional inconsistencies that can affect the overall experience, particularly regarding portion sizes.
Restaurant website: Website
Phone number: (925) 449-2697
Address: 1144 E Stanley Blvd, Livermore, CA 94550, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" After hearing good things, I finally tried El Pollo Loco, but I was underwhelmed. The chicken was ok but nothing special, and I found the prices to be a bit high for what you get. On top of that, my order took longer than expected as they seemed short-staffed during my visit. I might give it another try in the future, but my initial experience was just average. I had higher expectations based on what people have raved about. " (*Curated Review*)
" My kids love home-style meals and El Pollo Loco delivers just that! We often order for family meals, and the chicken is always tender. Last week, I ordered online for pickup and it was ready on time. The only downer was that they forgot some of the sauces I requested, but the chicken alone wins us over. They have a great selection at the salsa bar that adds that homemade touch. I love that they also have healthy options that the kids enjoy. Overall, it’s a favorite stop for our family dinners. " (*Curated Review*)
" I have frequented El Pollo Loco multiple times, and what I appreciate most is the consistent flavor of their grilled chicken. I particularly love the chicken bowls that come with various toppings - they're a real treat! I did notice, however, that on my last visit, the portion sizes felt smaller than before, particularly with the sides. Despite that, I can't complain too much because the taste continues to be great. I hope they can keep their service levels up as it can be hit or miss sometimes, but I will undoubtedly keep returning! " (*Curated Review*)
" I had a frustrating experience at this El Pollo Loco last week. I ordered a burrito and received just rice and chicken without any of the toppings I asked for. When I brought it to the staff's attention, they seemed overwhelmed and didn't rectify the mistake efficiently. The chicken was decent, but the mishap really soured the experience for me. I appreciate the food quality when they get it right, but this entire visit has left me hesitant to return soon. Definitely hoping for improvements in their service. " (*Curated Review*)
" I'm a big fan of El Pollo Loco! Their menu has a wide range of choices that all seem to keep my family happy. My favorite is the burrito bowl which is always generous in portion and packed with lots of fresh ingredients. The salsa bar is a treat, making it easy to upscale any meal to your liking. On one visit, I experienced a longer wait due to staff shortage, but the crew remained upbeat and apologized for the delay. Overall, the experience left a good impression! " (*Curated Review*)
Archived Reviews (378)
" I have been dining at El Pollo Loco consistently and they have never disappointed! The chicken is always on point, and the flavors are just right. I tried their street tacos and was blown away by the quality – the corn tortillas were fresh, and the salsa was vibrant! The dining area is generally clean, however, on a busy evening, it could use some extra attention. Overall, I highly recommend anyone looking for quick Mexican-inspired meals — El Pollo Loco is an excellent choice. " (*Curated Review*)
" El Pollo Loco is my family's favorite quick meal choice, especially for weeknight dinners. We love their whole chicken meal which comes with sides that are always satisfying and packed with flavor. The fresh salsas they offer are a great addition, especially the chipotle sauce! Although it can get busy and service may be a little slower during peak hours, the staff is generally friendly and attentive. On our last visit, everything was on point. We also appreciate that they have continued good hygiene practices which is reassuring during these times. Will definitely keep coming back! " (*Curated Review*)
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