El Pollo Loco
Mexican Restaurant
$
3.8
(1113)
El Pollo Loco is generally appreciated for its delicious and mostly authentic chicken dishes, with a warm atmosphere. While many customers praise the service and food quality, some have pointed out inconsistencies in their experiences, especially concerning order accuracy and freshness.
Restaurant website: Website
Phone number: (909) 355-9355
Address: 16785 Sierra Lakes Pkwy, Fontana, CA 92336, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I regret to say that my visit did not meet the expectations I had. The food quality seemed to drop; the chicken wasn't cooked well and tasted stale. The front-line staff remained courteous, but the kitchen needs a serious review. I hope to see improvements in my next visit. " (*Curated Review*)
" On my last visit, I had a mixed experience. The food tasted great, but my order was wrong and missing some key portions. Despite the errors, the staff did their best to correct the mistake and offered me a discount next time. I appreciate their customer service but hope they improve on accuracy. " (*Curated Review*)
" My experience was quite pleasant! The ambiance was inviting, and the food hit all the right notes for a delightful lunch. I thoroughly enjoyed the chicken quesadilla, and I appreciated that the employees checked in to ensure I had everything I needed. Definitely worth a visit! " (*Curated Review*)
" I wouldn't recommend this El Pollo Loco after my last experience. The food was served cold and lacked the distinct flavor they usually have. I loved the ambiance but that alone isn’t enough. I hope this location can improve their food quality. " (*Curated Review*)
" On my last visit, I ordered a mixed meat bowl, and it was delectable! The chicken was juicy and flavorful, and the sides complimented it perfectly. However, I was left wanting a bit more rice to balance it out. Despite that, the overall experience was enjoyable and the staff was attentive. " (*Curated Review*)
Archived Reviews (892)
" I had an amazing experience at El Pollo Loco last week. The chicken was marinated perfectly and grilled to absolute perfection. The flavors were vibrant and authentic, reminding me of traditional Mexican cuisine. The staff was so welcoming and made sure everything was up to my expectations. Can't wait to return! " (*Curated Review*)
" Visiting El Pollo Loco is always a treat! The food is generally consistent, fresh, and packed with flavor. Staff interactions are pleasant, and I usually feel welcomed as a customer. Whether it's a burrito or a salad, everything tastes good. A solid fast-food experience overall! " (*Curated Review*)
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