Chipotle Mexican Grill
Mexican Restaurant
$
2.2
(195)
Chipotle Mexican Grill has struggled to maintain quality and service at this particular location, leading to a poor dining experience for customers. With frequent complaints about food freshness, cleanliness, and service, many review the authenticity of the dishes served here. While some note that the food can sometimes meet the standards expected from Chipotle, most experiences lean toward disappointment, especially regarding portion sizes and overall service.
Restaurant website: Website
Phone number: (413) 449-2677
Address: 555 Hubbard Ave, Pittsfield, MA 01201, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The service was extremely unreliable. It seemed like barely anyone was working, and the food was cold when I finally received my order. My steak burrito was lacking flavor and freshness. Customers around me were also openly frustrated. It seems like this location doesn’t care about the dining experience they provide. I wouldn't return again. " (*Curated Review*)
" I visited this Chipotle expecting the usual quality. After a long wait, I received my bowl; however, it was poorly assembled, and the guacamole I ordered was missing. The atmosphere was chaotic, with staff running around and talking among themselves instead of serving customers. I had to ask multiple times for help to get a simple request addressed, and it was very frustrating. Overall, this location failed to meet my expectations. " (*Curated Review*)
" I won't be recommending this Chipotle to anyone. I've had several bad experiences here. On this last trip, I found the burrito was more rice than anything else, and it felt like a bad deal. The service staff were more interested in chatting among themselves than paying attention to customers. The whole experience left a lot to be desired, and I won’t be back. " (*Curated Review*)
" Had high hopes for this Chipotle location but was extremely disappointed with how my experience turned out. I walked in and immediately noticed how dirty the tables were. I ordered a veggie burrito, which ended up being cold and less than what I had expected in terms of flavors. The staff was not very friendly either, which made me feel unwelcome. I can’t see myself returning anytime soon. " (*Curated Review*)
" My latest trip to this Chipotle felt like an exercise in futility. I was greeted with an atmosphere that was cluttered and uninviting. When my order finally came, I realized it was wrong, cold, and presented poorly. Other customers around me seemed just as frustrated while waiting for their orders. It was clear the service here leaves a lot to be desired—will not return. " (*Curated Review*)
Archived Reviews (158)
" Chipotle has been a favorite of mine, but this location was really disappointing. On two separate visits, the food was served lukewarm and had minimal flavors. Not to mention the long wait. It’s disheartening to experience a restaurant that does not hold up to their brand’s reputation. " (*Curated Review*)
" Visited recently thinking I'd give this Chipotle one more shot. I walked in and immediately saw the untidy tables. The wait to get my order was far too long; by the time I got my food, the chicken was dry, and the overall taste was bland. I felt like I wasted my time and money. Not what I expect when I think of Chipotle—definitely not coming back. " (*Curated Review*)
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