Chipotle Mexican Grill
Mexican Restaurant
$
2.2
(195)
Chipotle Mexican Grill has struggled to maintain quality and service at this particular location, leading to a poor dining experience for customers. With frequent complaints about food freshness, cleanliness, and service, many review the authenticity of the dishes served here. While some note that the food can sometimes meet the standards expected from Chipotle, most experiences lean toward disappointment, especially regarding portion sizes and overall service.
Restaurant website: Website
Phone number: (413) 449-2677
Address: 555 Hubbard Ave, Pittsfield, MA 01201, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I really wanted to like this location, but the truth is, it's been a constant letdown. My last visit saw me waiting in line for way too long, only to find that they were out of steak and beans. I ended up having to settle for chicken, which was dry and tasted stale. The tables were dirty, and the whole place felt chaotic. When I finally got my order, it was cold. I've given this location several chances, but it seems like every time I visit, there's something new that goes wrong. " (*Curated Review*)
" Hearing a lot about this Chipotle, I finally decided to give it a shot. Unfortunately, I quickly learned the horror stories were real! The lobby was messy, items I had ordered were missing, and customer service was lacking. It felt like no one cared about the quality of the food they served. The only plus was that the staff were quick to take my order, but sadly they didn’t deliver on the food quality. " (*Curated Review*)
" This Chipotle has a lot of problems that need addressing! I was excited to grab a quick meal, but once there, I realized many ingredients were unavailable. I ordered a simple chicken burrito, but they didn't have any guacamole! The tables were dirty, and my order took too long to be ready. The food was lackluster, and the service was unexceptional. It's frustrating when you know a place can do better, but they aren't. " (*Curated Review*)
" Very disappointing! I ordered a burrito bowl to go, and when I got home, it was cold and missing half the ingredients. I felt like I wasted my money. The restaurant was messy, and I could see that the staff didn’t seem to care. Honestly, I've had better burritos from other chains. I won't be going back to this one ever again. " (*Curated Review*)
" Had a terrible experience at this location. When I arrived, I found the restaurant to be a mess. My burrito ended up being poorly constructed and missing important ingredients. It felt like an inconvenience just to place my order. The atmosphere was quite uninviting, and I left feeling more frustrated than satisfied. I doubt I'll return here anytime soon. " (*Curated Review*)
Archived Reviews (158)
" Chipotle has been a favorite of mine, but this location was really disappointing. On two separate visits, the food was served lukewarm and had minimal flavors. Not to mention the long wait. It’s disheartening to experience a restaurant that does not hold up to their brand’s reputation. " (*Curated Review*)
" Visited recently thinking I'd give this Chipotle one more shot. I walked in and immediately saw the untidy tables. The wait to get my order was far too long; by the time I got my food, the chicken was dry, and the overall taste was bland. I felt like I wasted my time and money. Not what I expect when I think of Chipotle—definitely not coming back. " (*Curated Review*)
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