Chipotle Mexican Grill
Mexican Restaurant
$
3.4
(525)
The restaurant struggles significantly with services and recent food quality issues, leading to widespread disappointment among customers. While many appreciate the authenticity of the cuisine, concerns about portion sizes and cleanliness overshadow the overall experience.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (978) 667-1980
Address: 199 Boston Rd, North Billerica, MA 01862, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I regret not checking reviews before visiting this location. The service was so lackluster that it ruined my meal. On top of the poor service, my food was cold, and my burrito was nearly empty. I could hardly taste any of the ingredients I paid for. Unfortunate experience overall. " (*Curated Review*)
" I’ve had a few decent outings here, but the negatives outweigh them at this point. During my latest visit, I noticed the greeting I once received was missing. The food was mediocre at best; my burrito was sloppily put together. I didn’t even get half the ingredients I ordered. It feels like they really need to step things up. " (*Curated Review*)
" I went to this location seeking some comfort food, but got anything but that. My order was completely wrong, missing all the good toppings. When I asked for assistance, I was met with indifference. The restaurant was no better, seeming dirty and unwelcoming. It's such a shame for such a popular chain! " (*Curated Review*)
" I was looking forward to my meal at Chipotle, but my experience was far from pleasant. The atmosphere felt chaotic, with tables not cleaned and an overall lack of organization. I ordered a chicken bowl, but it arrived mostly as rice with very little chicken. It was disappointing, especially given the price I paid. I won't be returning here anytime soon. " (*Curated Review*)
" I tried to enjoy my meal here, but I just couldn't. The cleanliness of the restaurant was questionable, and the food was not fresh—it seemed like I was eating leftovers. I could smell the grime in the air, which completely turned me off my meal. Definitely won’t be returning! " (*Curated Review*)
Archived Reviews (422)
" This Chipotle has really gone downhill. My recent order was missing two key components, and when I asked for the missing items, I received an attitude from the cashier. The area felt disorganized and cluttered, with dirty tables making it uninviting to eat in. I left feeling frustrated and cheated out of my meal. " (*Curated Review*)
" I gave this location a shot a while back, but I should have listened to the warnings. The atmosphere was uninviting, and I could tell the food wasn’t fresh. When my bowl came, it lacked flavor and had way too much rice. I wouldn’t recommend this place at all. " (*Curated Review*)
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