Chipotle Mexican Grill
Mexican Restaurant
$
3.4
(525)
The restaurant struggles significantly with services and recent food quality issues, leading to widespread disappointment among customers. While many appreciate the authenticity of the cuisine, concerns about portion sizes and cleanliness overshadow the overall experience.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (978) 667-1980
Address: 199 Boston Rd, North Billerica, MA 01862, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Chipotle used to be my favorite place to eat, but this location has really made me rethink that. The last time I ordered, the portions were embarrassingly small, especially considering how much I paid. It felt like I was being shorted for no reason. I don't think I will be coming back anytime soon. " (*Curated Review*)
" The last few times I've visited this Chipotle, I’ve been disappointed. My burrito bowl was mostly filled with rice, and there was barely any chicken or guacamole. The staff was distracted and didn't seem to care about the orders. It’s really frustrating to see such a lack of commitment, especially when you’re paying a premium price. " (*Curated Review*)
" Ordered online, but upon arrival, the staff informed me they were out of several key items. I had to wait an additional 15 minutes, and even then it seemed like they were scrambling. The food itself was not fresh, and my burrito was packed poorly. This store definitely needs some re-evaluating. " (*Curated Review*)
" This location needs serious help. I visited late in the evening, hoping to grab a quick bite, but they were out of a lot of ingredients, including chicken! The employee didn’t apologize and just said it would take a while to make more. I didn’t stay to find out; I left really disappointed. What happened to the reliable Chipotle experience? " (*Curated Review*)
" I was excited to eat Chipotle after hearing great things, but my experience has not lived up to the hype. The food came out poorly prepared, and the staff did not seem interested in helping me. It was a late-night meal that did not satisfy my expectations or hunger. I doubt I'll return any time soon. " (*Curated Review*)
Archived Reviews (422)
" This Chipotle has really gone downhill. My recent order was missing two key components, and when I asked for the missing items, I received an attitude from the cashier. The area felt disorganized and cluttered, with dirty tables making it uninviting to eat in. I left feeling frustrated and cheated out of my meal. " (*Curated Review*)
" I gave this location a shot a while back, but I should have listened to the warnings. The atmosphere was uninviting, and I could tell the food wasn’t fresh. When my bowl came, it lacked flavor and had way too much rice. I wouldn’t recommend this place at all. " (*Curated Review*)
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