El Pollo Loco
Mexican Restaurant
$
3.9
(831)
El Pollo Loco provides a generally authentic dining experience with a focus on Mexican-style grilled chicken. Many customers enjoy the freshness of the food and friendly service, though the ambiance could use some improvement due to the older setting of the restaurant.
Restaurant website: Website
Phone number: (951) 682-7543
Address: 2200 University Ave, Riverside, CA 92507, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" After having a meal here last weekend, I must say I was a bit underwhelmed. The chicken was decent but lacked that freshly grilled taste I remembered from previous visits. The staff were friendly but seemed overwhelmed during the lunch rush. The place definitely needs some cleaning; it had a lingering smell that wasn't very pleasant at all. I don’t think I would return anytime soon unless I hear things have improved. " (*Curated Review*)
" I recently took my family here and was disappointed with the service. We waited a long time for our food only for it to be cold. The atmosphere is off; it felt cramped despite the place not being overly crowded. However, my kids enjoyed the food; they love the chicken, but I’m not sure I would return with this experience. " (*Curated Review*)
" I visited El Pollo Loco yesterday for lunch and I must say, their chicken is as good as ever! The staff were friendly, and the place was buzzing with locals. I loved the flavors in the pollo bowl I ordered, and the avocado salsa was a delicious complement. The ambiance could use a bit of refreshing but overall, it was a great experience! " (*Curated Review*)
" El Pollo Loco always delivers! My latest visit was fantastic. The chicken was perfectly grilled, and the staff’s attention to detail made all the difference. The atmosphere is what you'd expect from a fast-casual dining place, but it suits the vibe. I’m a regular here! " (*Curated Review*)
" Unfortunately, the last visit was not good at all. The chicken I received was dry and tasted as if it had been sitting out too long. It’s quite disappointing since I have enjoyed meals here before. The atmosphere was stagnant and needs a refresh. I'm hesitant to return anytime soon after that experience. " (*Curated Review*)
Archived Reviews (666)
" I've gone to this location several times for lunch. Typically, I experience fast service, but my last visit was quite slow due to a shortage of staff. The manager was apologetic and offered us free desserts, which was a nice touch. The food was standard El Pollo fare, but it didn't stand out like it used to. The cleanliness also needs some attention. " (*Curated Review*)
" I went to El Pollo Loco for the first time and was surprised by the quality. Although the place could do with some sprucing up, the chicken was excellent and the flavor hit the spot. I will recommend it to my friends, and I look forward to going back again, especially to try their horchata. " (*Curated Review*)
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