Chipotle Mexican Grill
Mexican Restaurant
$
3.3
(172)
Chipotle Mexican Grill at this location has a mix of experiences regarding authenticity and quality of food. The reviews highlight some success with menu items like chicken al pastor, praised for its flavor, suggesting a competent effort towards maintaining authentic cuisine. However, numerous customers express disappointment over service quality, portion sizes, and consistency, leading to an overall average experience.
Restaurant website: Website
Phone number: (804) 693-2475
Address: 7115 George Washington Memorial Hwy, Gloucester, VA 23061, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" After hearing mixed reviews about the new Chipotle in town, I decided to give it a try. The first thing I noticed was how busy they were, which is understandable for a new location. The employees were friendly, but it took longer than expected to get my order treated; when I finally did, I was happy to see that they had the chicken al pastor on the menu. It was flavorful, though the portion was a bit disappointing – especially for what I paid. Overall, the atmosphere was pretty modern and inviting, which I liked. I could see myself giving this place another shot, but they definitely need to work on their efficiency during peak hours. " (*Curated Review*)
" I love Chipotle, but my experience today was sadly unimpressive. Although the food itself tasted great, the service was dreadfully slow, and the portions were smaller than I'm used to. I've been to many Chipotle locations, and I can confidently say this one needs to step up its game. I noticed that while they had fresh ingredients, the serving portions were meager at best. I hope they can find a way to fix these issues because I truly want to enjoy my visits here. " (*Curated Review*)
" I have regularly visited Chipotle over the years and was excited about the Gloucester location opening. When I finally got there, I was disappointed by the service. The staff were friendly but there seemed to be a lack of organization, making the process slow and confusing. The food itself was okay; I had the chicken burrito, which was flavorful but definitely lacked the generous portions I expected. I feel like once this location gets into the groove of things, it might improve. Right now, I’m not sure I would return anytime soon given the issues I faced. " (*Curated Review*)
" My family loves Chipotle, so when the Gloucester location opened, we were there to check it out. Overall, we were pleased with the fresh ingredients and flavors. However, I did notice the portion sizes were on the smaller side, which made our meal feel less satisfying. The service was prompt, though not overly friendly. The restaurant was clean and had a modern feel to it, which we enjoyed. Despite the portion disappointment, we would consider coming back in the future. " (*Curated Review*)
" My family and I decided to try the new Chipotle in Gloucester. Initially, I was excited, but my enthusiasm quickly turned to frustration when I saw the portion sizes. They were shockingly small, especially for the price. I ordered two bowls, and literally, we could have gotten full meals from any other Chipotle location with less money. The atmosphere inside was decent, clean, and modern, but the food's slight flavor did not make up for the disappointment in the serving sizes. I think they need to rethink their portion strategy going forward. " (*Curated Review*)
Archived Reviews (139)
" This new Chipotle location was exactly what I was waiting for in Gloucester! The food was just as good as I remembered from other locations. I got a steak burrito, and it was very tasty. The ingredients seemed fresh, and I loved the flavor. However, I did notice that the portion was smaller than usual, which was disappointing. The atmosphere inside was pleasant; the decor was modern, and it was clean overall. Service took a little longer than expected, possibly due to it being new and busy, but I would say it was worth it. Would definitely come back again! " (*Curated Review*)
" My family got takeout from Chipotle last week, and I have to admit that we were impressed by the food quality. Every ingredient tasted so fresh, and it was clear that they care about providing good products. However, the service left much to be desired; we encountered a few issues with misunderstanding our order, and the portions were definitely smaller than other locations I've been to. After dining in, I want to note that the atmosphere felt modern, inviting and very clean, which we loved. I am hopeful they will address these service issues moving forward. " (*Curated Review*)
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