El Pollo Loco
Mexican Restaurant
$
4.1
(1649)
El Pollo Loco offers a mostly authentic Mexican dining experience with flavorful grilled chicken that many customers cherish. While the food quality generally receives high marks, the service varies, and issues with cleanliness and consistency have been noted by some patrons.
Restaurant website: Website
Phone number: (214) 575-5533
Address: 9425 Forest Ln, Dallas, TX 75243, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Graduated college a while ago and this place still offers the good old chicken I loved! Still coming here with my family now, there's something about that grilled flavor that beats any other chicken shop. I suggest giving the burrito a try; it has that perfect kick! Cleanliness and service can vary here which is a shame because the food is so terrific. I’m hopeful they can improve service standards to match the food. " (*Curated Review*)
" El Pollo Loco remains one of my favorite places for fast Mexican food. My wife and I usually grab a quick lunch here. The environment is always lively, and the staff is generally polite. Although we've had a few slip-ups with the order, the flavor of their grilled chicken makes it worth returning for more adventures on our plates. " (*Curated Review*)
" Honestly, I had a pretty underwhelming experience at El Pollo Loco. The chicken I received was dry and lacked flavor, which was surprising given how much I enjoy this chain. The service staff seemed overwhelmed and not very friendly during my visit. I did appreciate the variety of sides offered, but they didn’t make up for the overall lack of attention to detail. I may be hesitant to return unless I hear of improvements. " (*Curated Review*)
" My wife was hesitant about going to El Pollo Loco after we had a substandard experience last time. However, I convinced her that we should try it again, and I'm glad we did! The chicken was tender and packed with flavor, and the avocado salsa made it even better. Service was quick, and the atmosphere inside was lively. We really enjoyed our meal together and would come again " (*Curated Review*)
" Have always loved their grilled chicken! Recently had the chicken bowl and it was delightful. Full of flavor and topped with fresh ingredients. The staff was friendly, though the wait time was a bit excessive. The environment was busy but fun, making it a good place for families. Can't complain about the portion size either! I’ll definitely be back with friends. " (*Curated Review*)
Archived Reviews (1321)
" Last week was my first visit to El Pollo Loco, and I was impressed! I had the chicken enchiladas, and they were packed with flavors! The staff was friendly and helpful, and the space was vibrant. However, I did notice it could use a bit more upkeep in terms of cleanliness. But overall, definitely worth a visit! " (*Curated Review*)
" My first experience at El Pollo Loco was not what I expected. I ordered the nachos with chicken and was shocked at how bland it was compared to what I’ve had elsewhere. The environment was okay, but the staff did not strike up any conversation with me, creating a detached experience. I may return to give it another shot, but it was disappointing overall. " (*Curated Review*)
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