Chipotle Mexican Grill
Mexican Restaurant
$
3.5
(1205)
Customers have expressed significant dissatisfaction with the quality of food and service at Chipotle Mexican Grill. While some appreciate the authenticity of certain dishes, many have noted that food preparation and cleanliness often fall short. There are frequent complaints about incorrect orders and ingredients being unavailable, which detracts from the overall dining experience.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (607) 797-2528
Address: 4698 Vestal Pkwy E, Vestal, NY 13850, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This Chipotle branch has seen better days. The food was cold when I received it, and the wait was excessively long. I ordered a burrito bowl and unexpectedly received a portion that was less than adequate. The staff seemed disengaged, and it was challenging to get their attention. The restaurant was not clean, which made the entire experience less appealing. After today’s visit, I don't think I will return again. " (*Curated Review*)
" Upon my recent visit, I found the Chipotle location to be in a state of disarray. The linoleum floors were sticky, and many tables were left uncleaned. I had to wait too long for my order and then received a bowl that was glaringly less full than what I have received in the past—very disappointing. The ingredients tasted stale, and I left feeling unsatisfied. Overall, the experience was far from what I would expect from Chipotle, which has a reputation of being better. I will likely not be returning to this location anytime soon. " (*Curated Review*)
" I rarely post reviews, but I feel compelled to share after my recent experience at Chipotle. This location seems to perpetually be out of ingredients. On my last visit, they were out of white rice, which is the base of most dishes. The staff did offer me alternatives, but they weren’t appealing. I ended up settling for a taco, which was not bad, but the portion was on the smaller side. The atmosphere also felt chaotic; people were waiting around while orders were mismanaged. For a place that used to pride itself on speed and quality, I found it lacking in both areas. " (*Curated Review*)
" This Chipotle is the worst I've been to. They messed up my order twice, and the staff didn't seem bothered at all. The cleanliness of the restaurant was nonexistent, and the food seemed stale. I ended up wasting my money and my time, which was infuriating. I will look for alternatives next time I want Mexican food! " (*Curated Review*)
" This was the worst experience I've ever had at a Chipotle! I placed my order online and when I arrived there, I was told they ran out of several items, and my order was ready incorrectly. The cleanliness of the dining area was an utter disgrace as well. I’ll take my business to a different location next time. " (*Curated Review*)
Archived Reviews (966)
" I visited Chipotle hoping to have a great meal, but my hopes were dashed. The dining area was messy, and staff seemed uninterested. I ordered a veggie bowl that came out cold, with poorly prepared ingredients. My guacamole was brown, which wasn't appetizing. When I asked about it, the worker simply shrugged. Overall, the lack of quality at this location has led me to decide that I won’t be back. " (*Curated Review*)
" I really wanted to love my meal at Chipotle, but that was not the case. The service was too slow for the lunch rush, and I ended up receiving a cold burrito bowl with missing ingredients. The restaurant’s atmosphere was too dirty for my comfort, and I left feeling unsatisfied. I will not be returning to this location as a result. " (*Curated Review*)
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