Chipotle Mexican Grill
Mexican Restaurant
$
3.5
(1205)
Customers have expressed significant dissatisfaction with the quality of food and service at Chipotle Mexican Grill. While some appreciate the authenticity of certain dishes, many have noted that food preparation and cleanliness often fall short. There are frequent complaints about incorrect orders and ingredients being unavailable, which detracts from the overall dining experience.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (607) 797-2528
Address: 4698 Vestal Pkwy E, Vestal, NY 13850, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" My experience at this location was incredibly disappointing. First off, it was dirty all around, with trash strewn about and tables that hadn’t been cleaned in what looked like ages. I attempted to order a burrito using the online order system, and my order was missing multiple items. There was no staff around to address these issues. Not to mention, the food I did receive was bland and barely edible. This was certainly not the quality I expect from Chipotle. " (*Curated Review*)
" As a long-time Chipotle fan, I expected this location to deliver the same experience I’ve had at others. Unfortunately, that wasn't the case. My order was incorrect, and when I brought it to the staff's attention, they seemed indifferent. I ended up with a cold burrito that was too small for the price I paid. The cleanliness of the dining area was also concerning; food debris littered the tables and floors. I’ll take my business to a different location or competitor from now on. " (*Curated Review*)
" My lunch experience was horrible. I waited an excessive amount of time for a simple burrito bowl only to receive something that was missing almost all of the requested ingredients. As I spoke up about my order being incomplete, the staff responded with irritation rather than professionalism. The restaurant itself was dirty, making the whole experience feel unwelcoming. I can’t recommend this location; I’ll be tracking down better Chipotle options in the future. " (*Curated Review*)
" I visited this Chipotle location last week and was thoroughly disappointed. The floor was dirty, with trash scattered everywhere. I ordered a burrito bowl, and it came with barely any ingredients. This has been an ongoing issue at this location; the portion sizes are getting smaller, and they’re often out of key ingredients like chicken and cheese. The staff seem overwhelmed and uninterested, which adds to the frustration. I was hoping for a quick lunch, but instead, I wasted a lot of time standing in a long line only to receive a subpar meal. I won’t be returning anytime soon. " (*Curated Review*)
" I visited this Chipotle for the second time, hoping for an improvement from my last experience. The atmosphere was as chaotic as before, with no clear lines and staff members who seemed overwhelmed. I ordered a veggie bowl, which ended up being half the size of what I would expect. Freshness was also an issue—my guacamole was surprisingly brown, indicating it wasn’t made fresh. It’s disheartening to see such poor management at a chain that could do so much better. I doubt I'll be back for a while. " (*Curated Review*)
Archived Reviews (966)
" I visited Chipotle hoping to have a great meal, but my hopes were dashed. The dining area was messy, and staff seemed uninterested. I ordered a veggie bowl that came out cold, with poorly prepared ingredients. My guacamole was brown, which wasn't appetizing. When I asked about it, the worker simply shrugged. Overall, the lack of quality at this location has led me to decide that I won’t be back. " (*Curated Review*)
" I really wanted to love my meal at Chipotle, but that was not the case. The service was too slow for the lunch rush, and I ended up receiving a cold burrito bowl with missing ingredients. The restaurant’s atmosphere was too dirty for my comfort, and I left feeling unsatisfied. I will not be returning to this location as a result. " (*Curated Review*)
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