Chipotle Mexican Grill
Mexican Restaurant
$
2.6
(83)
Chipotle Mexican Grill has been struggling to maintain consistent food quality and customer service. Many customers reported issues with the freshness and authenticity of the food and highlighted frequent service errors. While some diners praised individual experiences, the overwhelming sentiment points to dissatisfaction with this particular location, especially concerning food safety and cleanliness.
Restaurant website: Website
Phone number: (531) 325-0992
Address: 19005 Oakmont Dr, Omaha, NE 68136, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Even with my excitement to try this new Chipotle, disappointment washed over me the moment I entered. My order took longer than expected and the people who worked there had an unfriendly demeanor. The burrito I received was not just unappealing, but it felt like an afterthought. They definitely need to reevaluate their service and hygiene as there's a lot to improve upon before I consider coming back. " (*Curated Review*)
" I've had high expectations whenever I visit a Chipotle, so this location was quite disappointing. Upon entering, the dining space seemed neglected and unclean. After placing my order, I realized that my bowl was definitely below par with the rice being undercooked and hardly any meat included. Staff members did not seem to strive to rectify any errors, and I felt entirely dissatisfied. I wouldn’t return for sure. " (*Curated Review*)
" I'm quite a fan of Chipotle, and I usually have a good experience at other locations. However, this particular venue left much to be desired. My burrito was cold and the ingredients tasted stale, especially the rice and beans. I also found it odd that the staff seemed rushed and a bit disinterested. I had to ask multiple times for extra guacamole, and it never felt welcoming. The atmosphere felt chaotic rather than inviting — I won't return to this Chipotle anytime soon. " (*Curated Review*)
" I ordered a bowl online to pick it up using Chipotlane, but when I arrived, they didn’t have my order ready. The wait was longer than expected, and after I finally received my food, it wasn’t packaged well. My salad was wilting and my chicken was cold and dry, which really affected my meal. They need to improve their prep times and keep the food fresh, or this location won't last very long. Not coming back unless I see improvements. " (*Curated Review*)
" I attended this Chipotle a few weeks ago, and my whole experience was less than satisfactory. After I ordered, I noticed food debris all over the counters, and my staff was disorganized. I waited long enough that I started feeling impatient; when I finally received my order, some ingredients were missing. The burrito I got was embarrassingly small for the price I paid. I’ll definitely be skipping this Chipotle in the future. " (*Curated Review*)
Archived Reviews (68)
" For a new Chipotle location, I expected cleanliness and fresh ingredients, but I received the opposite. My steak burrito was chewy and flavorless, and the staff appeared overwhelmed. They were making orders wrong and there was no one to rectify the issues. Honestly, I don't think an establishment like this should have so many consistent mistakes. It's unfortunate, as I wanted to like this place. " (*Curated Review*)
" My visit to this Chipotle was very concerning. There was a general lack of care in preparation as my burrito was bland, with overcooked rice and beans. The staff did not seem to be attentive and everything felt muddled. The dining space screamed neglect, which didn’t contribute positively to my dining experience. I doubt I will try this location again. " (*Curated Review*)
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