Chipotle Mexican Grill
Mexican Restaurant
$
3.3
(444)
Chipotle Mexican Grill at this location has received mixed feedback regarding its food and service. While some customers remark on the authenticity of its Mexican offerings, many others express concerns about cleanliness, consistency in order accuracy, and overall dining experience. This restaurant struggles with maintaining a pleasant dining atmosphere, which detracts from the potential enjoyment of their meals.
Restaurant website: Website
Phone number: (240) 329-2732
Address: 1739 Dual Hwy, Hagerstown, MD 21740, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I recently visited Chipotle, hoping for a quick meal. The burrito I had was delicious and full of fresh ingredients, but the atmosphere was lacking. Many tables were unclean, and there was a strange smell lingering in the air. The staff were friendly enough, but I noticed they were a little distracted. I feel like my experience could have been much better if the space was managed properly. Although the food lived up to expectations, I may skip coming back if this place remains in such disarray. " (*Curated Review*)
" My experience at Chipotle was alright overall. I ordered a chicken bowl and was pleased with the generous portions. The food was fresh; however, the restaurant atmosphere left much to be desired—tables were dirty, and the floor sticky. Staff were friendly but seemed overwhelmed, affecting their ability to provide efficient service. I might consider returning one day, but only if I see improvements in the cleanliness and service areas. " (*Curated Review*)
" I usually enjoy Chipotle, but my recent visit didn’t quite meet my expectations. While my food tasted fine, the table I sat at was dirty and sticky, which took away from the meal. The staff seemed a little on-edge, likely due to the rush, which impacted their efficiency. I prefer dining in places that are tidy, so I may choose to order takeout next time until they improve. " (*Curated Review*)
" I visited Chipotle last week and let me tell you, it was a nightmare! The staff seemed overwhelmed and untrained, which led to a major mix-up with my order. I had ordered a burrito with black beans and extra guacamole; however, when I took my first bite, I realized they had completely left out the main components. To top it off, the dining area was filthy, with trash on the floor and no clean tables available. As a fan of Chipotle, this experience was quite disheartening. I was definitely expecting better service and food quality. Not coming back again any time soon. " (*Curated Review*)
" While I'm usually a fan of Chipotle, this location was a letdown. The food itself was tasty, but I found the place to be dirty overall. There were bits of food on the floor, and it didn't look like anyone was keeping up with cleaning tables. On top of that, the service was slow; I waited far too long for my order to be taken. When I finally got my meal, it wasn't what I ordered. I ended up getting a burrito instead of the tacos I wanted. I left feeling frustrated and unsatisfied. " (*Curated Review*)
Archived Reviews (357)
" What can I say? I love Chipotle, but this location doesn't live up to the reputation. I ordered a steak burrito and couldn't have been more disappointed. The steak was overcooked, nearly dry, and the table I had to sit at was sticky. Truly disappointing for a usually good restaurant. While I left with a full stomach, the experience as a whole made me think twice about returning. I feel like management should pay better attention to quality control. " (*Curated Review*)
" I usually enjoy going to Chipotle, but my visit here was quite disappointing. The dining area was messy, creating a not-so-inviting atmosphere. Staff seemed overwhelmed and confused about orders. It took forever to place my order, and they got it wrong—again! While the food itself tasted good, issues with cleanliness and service are huge turn-offs for such a beloved chain. I wish they could sort things out, as I have fond memories of the food. " (*Curated Review*)
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