Italian Restaurant
3.7 (231)
Palermo's Pizza Restaurant & Bar aims to offer an authentic pizza experience, resonating with its NYC style offerings. However, many customers have raised concerns regarding the food's authenticity, particularly with respect to portion sizes and overall service quality. Some diners appreciate the friendly staff, but inconsistency and long wait times detract from the overall experience.
Phone number: (570) 698-9900
Address: 1315 Hamlin Hwy, Lake Ariel, PA 18436, USA
Opening hours
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Thinking I might have had a bad experience, I decided to give Palermo's a second chance. The first time was not so great, but I didn't want to judge on just one visit. This time, the service was faster, and the food was better than I remembered. While the pizza’s flavor was decent, it wasn’t the best I had. It filled the void for a quick dinner with friends, but for a more memorable experience, I’d have to look elsewhere. Still, it’s not the worst option around if you’re looking for casual pizza. " (*Curated Review*)
" Our group of friends decided to drop into Palermo's after hearing mixed feedback. While the place gave off a friendly vibe, the food did not impress. I ordered the spaghetti but it came out overly sauced and undercooked. The staff were pleasant but they seemed to be managing a lot of tables without much efficiency. Will I return? Maybe - if I’m in the mood for pizza but will not prioritize this place. " (*Curated Review*)
" Palermo's has potential to be a good Italian restaurant. The décor gives it a nice touch, and the location is convenient. Unfortunately, we faced several issues when dining. The service was agonizingly slow and unorganized, which made us feel like we were forgotten. Our pizza was overly crispy (burnt, honestly) and the toppings were scant. Left us underwhelmed; I believe better management is essential for this place to truly flourish. " (*Curated Review*)
" An Italian restaurant with great overall vibes! The outdoor seating is a big plus, and I love how friendly the staff were. But let’s talk food: my pizza was late and lukewarm when it got to the table. The cheese was scarce, and I could barely taste the sauce. I don’t mind waiting, but when I get my food, I expect it to be hot and prepared well. I think they need to focus more on execution rather than the overall environment, as it's clearly lacking in the kitchen. Will consider giving them another shot one day, but cautiously. " (*Curated Review*)
" Palermo's has always been a fluctuating experience for us. Sometimes we are greeted with great service and tasty food, and other times it feels like a chore just to get through the meal. On a recent visit, we enjoyed the patio seating - that's definitely a plus! However, the food itself sadly didn't live up. The pizza had nearly no sauce and tasted bland, almost like they skimped out on ingredients. Service was a bit slow, but the ambiance added some charm to the evening. I think I’ll give it another try down the road, but I’m not rushing back. " (*Curated Review*)
" Every time I’ve visited Palermo's, it’s been a different experience. Sometimes the pizza hits the mark, but on my most recent visit, it was a definite miss. It came out cold, which was disappointing after a long wait. Service was friendly, but it didn’t make up for the food quality. The staff seemed overwhelmed even though the restaurant wasn’t too busy during our visit. I wanted to enjoy it and give it another chance, but now I’m hesitant about going back. It has potential, but something needs to change for me to give it another shot. " (*Curated Review*)
" We accidentally stumbled upon Palermo's, and I must say it had that classic Italian charm. The decor was lovely, and the staff was polite, but then came the food—oh boy. I ordered the lasagna, and it was bland, almost as if it was heated up from the frozen section of the grocery store. The pizza was just as disappointing, cold and lacking in flavor. While the atmosphere is inviting, delicious food is key, and I didn’t find it here. I’m not sure if I’d return again, as my meal just left me wanting more. " (*Curated Review*)