El Pollo Loco
Mexican Restaurant
$
3.7
(712)
El Pollo Loco is known for its flavorful grilled chicken and a decent selection of Mexican-inspired dishes. Many customers appreciate the quality of the food, which often evokes a sense of authenticity, especially for fast food. However, there are concerns regarding service consistency and the overall cleanliness of the restaurant, which could detract from the dining experience.
Restaurant website: Website
Phone number: (714) 530-9715
Address: 12909 Harbor Blvd, Garden Grove, CA 92840, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I won't sugarcoat it: it was a disaster! I went through the drive-thru and after a long wait, they got my order completely wrong. To make matters worse, when I asked for help, the staff seemed annoyed. The chicken was dry and lacked flavor. I expected a lot more from a place that prides itself on chicken. I’m really disappointed and I won't be back anytime soon. El Pollo Loco, you need to step it up! " (*Curated Review*)
" The only positive takeaway from my recent visit to El Pollo Loco was the food quality. The chicken was juicy and flavorful, but the atmosphere was lackluster and the staff seemed disorganized. I had issues with my order and had to ask for assistance multiple times. It’s unfortunate because I always liked dining here, but I might need to give it a break for now. " (*Curated Review*)
" I’m a fan of El Pollo Loco, but my last visit was quite underwhelming. The chicken was overcooked and the staff seemed overwhelmed during peak hours. I enjoy their flavors and variety, but the execution was not on point this time. Hopefully, they will do better during my next visit, as I would love to continue enjoying their food. " (*Curated Review*)
" It's hard to find a fast food place that serves quality chicken, but El Pollo Loco is definitely a standout in that category. I recently came to this location for a quick meal and was pleased with the service and the meal. The chicken was juicy and their signature sauces complemented the flavors well. Next time, I want to try their new burrito! " (*Curated Review*)
" El Pollo Loco has been my family's go-to place, but recently I noticed the quality slipping. On my last visit, the service was friendly, but my burrito lacked the usual generous portion of chicken which was disappointing. Instead, it was overwhelmed with beans. The atmosphere is not the coziest, but the food has always made up for that. I hope to see improvements in their portion sizes! " (*Curated Review*)
Archived Reviews (571)
" Don't let the fast food label fool you; the flavors are worthy of a sit-down restaurant! I love their chicken bowl - it’s packed with fresh ingredients. The only downside is the occasional wait time, which can be longer during peak hours. The staff is usually friendly; just be prepared for it to be busy. Overall, a delightful experience. " (*Curated Review*)
" Over the past few months, I've visited El Pollo Loco multiple times and generally have had a mixed experience. The chicken is great, but there was one instance where the restaurant looked unsanitary and my order took much longer than expected. Still, I can't deny the delicious taste when the food is right. Just be prepared for some inconsistencies! " (*Curated Review*)
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