Chipotle Mexican Grill
Mexican Restaurant
$
2.0
(73)
Chipotle Mexican Grill in this location has faced significant criticism for its food authenticity. Many customers reported receiving incorrect orders or being dissatisfied with the portion sizes, which contributed to a generally low perception of both service and atmosphere. This new restaurant struggles with staff shortages and inadequate management, leading to long wait times and unkempt dining areas.
Restaurant website: Website
Phone number: (380) 229-6010
Address: 9825 Johnstown Rd, New Albany, OH 43054, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I visited this Chipotle hoping for a quick lunch, but it turned into a nightmare. First, they were out of several ingredients, and I had to settle for a modified order. The staff seemed disorganized and there was food debris all over the floor. My burrito was barely filled; I could hardly taste any of the flavors I enjoy. I'm not coming back anytime soon, that’s for sure. " (*Curated Review*)
" I would give zero stars if I could. The portions were dismal, the restaurant was filthy, and they didn't seem to have any of their main ingredients ready. I left without even getting my order. It's incredibly disappointing to see a brand I once loved fall apart at this location. I wouldn't recommend dining here. " (*Curated Review*)
" Absolutely terrible! I came during a lunch rush and regretted it immediately. The staff was overwhelmed and subsequently couldn't distribute the orders correctly. I waited too long for my food, becoming increasingly aggravated as I watched multiple people leave due to the slow service. When I finally got my order, it wasn't even fresh; it felt like they had prepped it hours ago. Ugh, what a disaster! " (*Curated Review*)
" Honestly, I've been to this Chipotle a few times hoping for improvement, but it’s been consistently disappointing. Each time, the service feels rushed, and the counters look unkempt. I tried to order a burrito with extra meat, but they gave me such a small amount. It just feels like they cut corners everywhere. I wish they could clean up their act; I really want to like this place, but it’s hard. " (*Curated Review*)
" Honestly, I think this Chipotle has potential, but right now, it's a chaotic mess. Food items were missing, and the staff seemed distracted. I ordered a simple burrito and got a bowl; then I had to wait again while they rectified the mistake. Portions felt small, which is disappointing for the money I paid. With some better management, they could easily improve! " (*Curated Review*)
Archived Reviews (60)
" My experiences at this Chipotle have not been good. On my last visit, I had to wait for ages, which made me late for work. To make matters worse, when I got my food, it was the wrong order. Frustrated, I didn't even get to enjoy my lunch. The portions were very small, especially compared to my previous visits to other locations. I'll be avoiding this one from now on. " (*Curated Review*)
" After hearing about the new Chipotle opening nearby, I was excited to check it out. Unfortunately, the experience was horrendous. They messed up my order, and when I tried to speak to a manager about it, no one seemed to be taking charge. It was chaotic. The place was dirty, and several customers were visibly frustrated. I encourage others to be cautious before visiting this location. " (*Curated Review*)
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