New Orient Express
Restaurant
$
3.4
(96)
New Orient Express has struggled with maintaining food quality and authenticity since recent ownership changes. Many customers express dissatisfaction with the bland taste of dishes and inconsistent service, leading to a mixed reputation. While some do enjoy decent-sized portions, a lack of true Asian flavor and a decline in service make patrons hesitant to return.
Restaurant website: Website
Phone number: (440) 998-2191
Address: 2859 N Ridge Rd E, Ashtabula, OH 44004, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I was impressed with the customer service I received! The staff were always checking in to make sure I had what I needed. My meal was cooked well, and the flavors really shone through, which I wasn’t expecting from a takeout place. The portion sizes were generous too! I can't say whether it's authentic Chinese food, but I was pleased nonetheless. " (*Curated Review*)
" The food here was decent at best. I ordered egg rolls and fried rice; while the egg rolls had a nice crunch, the rice lacked seasoning. I can't say it was a bad experience, but it was far from great. The staff was friendly which helped the overall impression. Portion sizes are on the larger side which is a positive but still, I probably won't be rushing back. " (*Curated Review*)
" I discovered New Orient a few months back, and while the first visit was average, I was pleasantly surprised on return visits. This time, my orange chicken was perfectly crispy, with some incredible sauce! The service was just engaging enough and prices were fair given the portion sizes. If they keep up the freshness, I might make it a regular stop in my dinner rotation. " (*Curated Review*)
" I'd rate my experience as average. I went with friends and the ambiance was nice, but I was left wanting more from my meal. The orange chicken was overcooked and chewy while the fried rice was bland. The portion size was generous, which is a plus, but it didn’t make the experience worth it. The service was adequate but nothing special. I'll likely try somewhere new next time. " (*Curated Review*)
" Very disappointed with my experience here. I ordered a family meal for takeout but when I got home, half the order was missing. I called them but the staff didn't seem to care and told me to come back to get it. The food wasn’t worth the hassle either; too greasy and bland. I don't think I’ll return, as I expect better for the price. It’s a shame because I used to love this place. " (*Curated Review*)
Archived Reviews (78)
" I visited after a long time and found the quality to have diminished significantly. I had the beef lo mein which tasted bland, and the chicken tasted frozen rather than fresh. The staff did their best, but there was a sense of being overwhelmed. The portions are generous but I left feeling unsatisfied. Unsure if I'll be back any time soon. " (*Curated Review*)
" We decided to stop by New Orient after seeing a deal online. They had a decent variety on the menu, which was promising. However, the sweet and sour chicken wasn't sweet nor sour, just bland. I will say the service was friendly but fast-paced; the employees seem quite busy. Portions were hefty, which was good, but when the food is lacking in flavor, it doesn't matter much. " (*Curated Review*)
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