Chipotle Mexican Grill
Mexican Restaurant
$
2.7
(287)
The Chipotle location does not boast a favorable reputation among its customers, primarily due to issues with food authenticity and service quality. Many reviews highlighted unavailability of key ingredients and improper handling of orders, leading to dissatisfaction. Overall, it appears this location struggles to maintain the standard expected of a Chipotle restaurant.
Restaurant website: Website
Phone number: (973) 862-4755
Address: 121 Water St, Newton, NJ 07860, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I can’t believe how poorly managed this Chipotle is. My experience was everything but smooth. I ordered my food online, and when I arrived, it was not even on the shelf. I ended up waiting another 15 minutes while they checked on it and it was cold by the time I got home. Unacceptable. " (*Curated Review*)
" I had high hopes for this Chipotle, but sadly it was not meant to be. The service was painfully slow, and my food came out wrong. When I tried to talk to the staff, they were dismissive and rude. The atmosphere left much to be desired as well. Overall, not worth it. " (*Curated Review*)
" Every time I've been here, it's been a disaster. The cleanliness is appalling, and the staff seems uninterested in helping customers. They were out of both steak and chicken when I visited! No matter what I want to order, it's rarely available. I'm done going to this location; it's a huge letdown. " (*Curated Review*)
" Not a great experience overall. I had to wait a long 25 minutes for my order and when I got it, the taco I ordered had no meat in it at all. Frustrating! The staff didn't seem to care and gave me attitude when I politely asked for a fix. Probably won't return to this specific location. " (*Curated Review*)
" I was extremely disappointed with my experience at this Chipotle. Upon arrival, the staff informed me that they were out of guacamole, sour cream, and most of the ingredients I wanted. This wasn’t even during a rush hour. After waiting a long time to place my order, I ended up with a bowl that had no flavor and just wasn't fresh. I will not be returning here. " (*Curated Review*)
Archived Reviews (231)
" I was surprised at how bad my visit went. The employees were chaotic, and I couldn’t get a proper meal. My order was incomplete, and the atmosphere was just depressing. Please do better! " (*Curated Review*)
" This Chipotle is tarnishing the reputation of the brand. I would not have eaten here if I had known how subpar the service and the food would be. I’d recommend going to a competitor instead. " (*Curated Review*)
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