Panda Express
Chinese Restaurant
$
4.0
(1368)
The restaurant, while popular among some customers for its fast service, struggles with food authenticity and customer service. Many patrons noted issues with incorrect orders and a lack of attention to detail, which affected their overall satisfaction.
Open until 10:30 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (509) 783-2301
Address: 401 N Ely St, Kennewick, WA 99336, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I’ve been to many Panda Express locations, but this one was exceptionally disappointing. The food came out cold and seemed like it had been sitting in the tray for some time. The staff was too overwhelmed to provide good service and my order was wrong. If you’re looking for authentic Asian flavors, I’d recommend going elsewhere. It's a quick fix but nothing more. The prices are decent, but that doesn’t always justify the experience. " (*Curated Review*)
" I love fast food, especially when I need a quick bite between errands. However, dining at this Panda Express was a mixed bag. The food was decent but lacked authenticity. The size of portions also seemed to decrease over time — my last order had notably less rice than usual. I will say, they have decent customer service, but still, they could improve the overall experience. Overall, it’s a go-to when I’m pressed for time, but not my favorite spot. " (*Curated Review*)
" I visited this Panda Express for a quick meal, and while the staff was friendly, the food was below average. I ordered the orange chicken and it was cold. The chow mein was okay, but I expected better. Overall, my experience was disappointing and I don't think I'll return soon. " (*Curated Review*)
" The food was decent but not what I expected from a place that specializes in Asian food. The orange chicken tasted overly sweet and I could hardly taste the chicken over the sugar. On the brighter side, the staff was friendly and the atmosphere was quite friendly. I might consider visiting again for convenience but not likely for the food quality. " (*Curated Review*)
" This location has never let me down until my last visit. The food was not at all fresh; it seemed stale and lacked flavor. Additionally, the staff appeared overwhelmed and uninterested in helping customers. I valued the consistency in the past, but now I'm reconsidering whether to return. The atmosphere was alright, but I'm looking for more than just a place to sit and eat. Disappointed. " (*Curated Review*)
Archived Reviews (1096)
" This has always been a solid option for quick meals, but the last visit was off. The orange chicken was lukewarm, and the portions felt smaller. The workers were nice but seemed overwhelmed by the dinner rush. I understand there's pressure during peak hours, but a few customers expressed frustration beforehand as well. Still, I recommend it mainly for convenience. " (*Curated Review*)
" I visited hoping for an enjoyable meal as usual, but this time was disappointing. The food lacked flavor, which is something that has never happened to me before. The service was pretty decent, but that felt overshadowed by the poor food quality. I may have to reconsider my visits in the future unless things improve substantially. " (*Curated Review*)
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