El Pollo Loco
Mexican Restaurant
$
4.0
(310)
El Pollo Loco offers a diverse menu featuring grilled chicken and other items that many customers find to be a delightful take on Mexican-inspired fast food. While the authenticity of the food is generally appreciated, service experiences can vary. Some diners report favorable interactions while others have experienced delays and order errors. Overall, many customers commend the freshness of the ingredients, but service consistency remains an area for improvement.
Restaurant website: Website
Phone number: (707) 782-0797
Address: 211 N McDowell Blvd, Petaluma, CA 94954, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" El Pollo Loco has really stepped up during my visits there! The grilled chicken is excellent -- bursting with flavor! The quesadilla I ordered was cheesy and loaded. The drive-thru was efficient, and I was surprised by the speed, especially during busy hours. My only complaint would be the occasional mix-up with orders, but nothing major. Prices are decent for the quality you get. I’ll be back for sure to continue showcasing their amazing chicken! " (*Curated Review*)
" My latest visit was at El Pollo Loco and I am slightly torn. The flavor of the grilled chicken was particularly good and it’s definitely a staple in the area. However, the service seemed rather slow, and I was disappointed when my order was incorrect. The staff seemed friendly but perhaps overwhelmed by the lunchtime rush. I will likely give them another chance since the food is really tasty, but I do hope they improve their service. " (*Curated Review*)
" I’ve loved El Pollo Loco ever since my first visit! Their tacos are so full of flavor, with ample toppings that actively enhance the meal. I simply can't get over how fresh everything tastes. I recommend going during lunch hours to enjoy their quick service. The atmosphere they maintain makes it a nice place to relax. My kids love it too, and the prices are reasonable, which is important when dining out with family. " (*Curated Review*)
" I have been to many fast-food places, but El Pollo Loco stands out for its quality. I ordered the chicken salad and it was fresh with a generous amount of toppings! I loved the flavors, but it was slightly pricey compared to other chains. The atmosphere was nice and laid-back. The only downside I encountered was the wait time; it took a little longer than usual to receive my meal. Despite this, I would return again as the food was very good! " (*Curated Review*)
" I can't believe what a great find El Pollo Loco was! The chicken was perfectly cooked, nice and juicy with that chargrilled flavor. It was quick to serve and the employees were friendly and helpful, making my experience enjoyable. The ambiance is welcoming, which I think is really important. The price point felt fair given the quality. I'm looking forward to my next visit... hopefully it'll be just as great! " (*Curated Review*)
Archived Reviews (250)
" Last week, my friends and I decided to grab a quick bite at El Pollo Loco. We went through the drive-thru and unfortunately, it was a bit of a mess. We pulled up and it was confusing with mixed-up orders and slow service. I understand that busy times may lead to errors, but I would have appreciated better organization. However, the food was still delicious! The chicken is always the star. If you go, I'd suggest checking your order before you leave to avoid issues. " (*Curated Review*)
" I was there on a Thursday during lunch, and despite the rush, the staff handled everything quite well. I enjoyed the dish I ordered, a classic chicken plate with two sides. The flavors were vibrant and it truly felt like a comfort meal. Everything tasted fresh. It is clear that they put effort into preparing their food. But I must say, the seating area could have used a bit of a clean-up. Overall, I left satisfied, and I’ll recommend it for anyone craving grilled chicken! " (*Curated Review*)
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