Chipotle Mexican Grill
Mexican Restaurant
$
3.2
(133)
The restaurant faces significant challenges with consistency in service and food quality, causing some customers to believe it strays from the authentic Mexican dining experience associated with its brand. While the food can be good when prepared well, issues with cleanliness and portion sizes are common complaints that need addressing.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (509) 606-4389
Address: 9926 W Sunset Hwy Suite 100, Spokane, WA 99224, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Fabulous experience overall! While the line was long, the staff was quick and got through it efficiently. I really appreciated how they worked as a team. The food was delicious and fresh. My only complaint would be the limited drink choices, but that didn't significantly dampen my enjoyment. I'll definitely come back. " (*Curated Review*)
" This location has been inconsistent for me. I love Chipotle, but I've learned to avoid this one. I had ordered a taco bowl and was met with undercooked rice and barely any toppings. It was a rough experience. Staff were friendly, but it felt like they were overwhelmed and not focused, leading to errors with our orders. Will give it another chance in a few months hoping for improvements. " (*Curated Review*)
" I've given this Chipotle too many chances! Every time I visit, it's a new issue and it only gets worse. On my latest stop, they were out of so many items that I couldn't even get what I wanted. What should be a simple burrito became a sad lettuce wrap. The attitude of the staff didn't help either. Honestly, better to go to the places that get it right. " (*Curated Review*)
" My family enjoys Chipotle, but this specific location has let us down twice in a row. The first time, we were overcharged for our order, and the second time, they got my wife’s meal completely wrong. The food still tasted great, which is why I’m rating a little higher, but the service needs drastic improvement. A real shame because it used to be so reliable! " (*Curated Review*)
" I recently had the worst experience at Chipotle that nearly made me vow never to return. They had run out of a lot of popular items at 5 PM, including their salsa options. The burrito I received was mostly just rice with a hint of beans and meat. It was embarrassing to serve to my friends. The staff's indifference to the whole situation was the cherry on top. Never again for this one! " (*Curated Review*)
Archived Reviews (108)
" This Chipotle seems to be understaffed or the team is not well-coordinated. I’ve ordered here multiple times, and there are always long waits when I arrive, even if I order ahead. Last time, I didn't receive my dipping sauces. The food tastes great, definitely, but they need to enhance their efficiency. " (*Curated Review*)
" I had one of my worst dining experiences right here. My food was cold, and I felt that the service was very inattentive. I was ignored while trying to ask a question about something on the menu, which made me feel unwelcome. The cleanliness of the restaurant was also poor. If this continues, I won't be returning even though I enjoy Chipotle's menu elsewhere. " (*Curated Review*)
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